Housing Services Manager

Think Recruitment; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-regarded housing association in the Midlands seeks an experienced Housing Services Manager for a temporary contract. You will lead and support a team, ensuring high standards of housing management, dealing with tenancy issues, and driving service improvement. The ideal candidate has proven experience in housing management, strong knowledge of relevant legislation, and skills in team and stakeholder management. This role offers a competitive rate of £35 per hour.

Qualifications

• Proven experience in a Housing Services Manager or similar senior role.
• Strong knowledge of social housing legislation and best practice.
• Experience in managing and developing teams.

Responsibilities

• Lead and support a team delivering housing management services.
• Oversee tenancy management including rent arrears and ASB.
• Ensure compliance with housing legislation.

Skills

Leadership in housing management

Knowledge of housing legislation

Team management

Stakeholder management

Problem-solving in tenancy issues

Job description

Housing Services Manager

Birmingham & Worcestershire

Temporary on-going contract - minimum 3-month contract

35.00 per hour

Think Recruitment are working in partnership with a well-established and highly regarded Housing Association in the Midlands who are seeking an experienced Housing Services Manager to join their team on a temporary, ongoing basis.

This is a key leadership role responsible for the effective delivery of housing management services across a diverse patch, ensuring high standards of tenancy management and customer satisfaction.

Key Responsibilities

• Lead, manage and support a team delivering frontline housing management services
• Oversee tenancy management including rent arrears, ASB, safeguarding and tenancy sustainment
• Ensure compliance with housing legislation and regulatory standards
• Act as a senior point of escalation for complex cases and complaints
• Drive service improvement, performance management, and customer-focused outcomes

About You

• Proven experience in a Housing Services Manager or similar senior housing management role
• Strong knowledge of social housing legislation and best practice
• Experience managing and developing teams within a housing environment
• Confident in dealing with complex tenancy issues and stakeholder management

If you are an experienced Housing Services Manager looking for your next interim opportunity, we'd love to hear from you.

INDPS