Housing Services Administrator

Anchor; Bishopstoke; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading not-for-profit organization in England seeks a Housing Services Administrator for their Bishopstoke location. This role involves managing resident communications, conducting inspections to ensure safety, and assisting with financial records. Candidates should be detail-oriented, possess strong communication skills, and have a passion for providing excellent customer service. The position offers competitive pay and opportunities for career growth.

Benefits

Gym, fitness and wellbeing discounts

Mental health support

Flexible working options

Access to online GP appointments

Ongoing personal and professional development

Qualifications

• Experience in an administrative role or customer support is preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome and communicate with residents effectively.
• Manage schedules and correspondence to ensure smooth office operations.
• Conduct health & safety inspections to maintain safe living conditions.

Skills

Communication skills

Problem-solving skills

Organizational skills

Customer service experience

Job description

Housing Services Administrator

Up to £26,500 per annum

Permanent

36 hours per week

Shifts: Working 1 weekend in 3 on a 3 week rota

Are you organised, detail-oriented, and passionate about creating a safe and supportive living environment? We’re on the hunt for a Housing Services Administrator to help us deliver housing management services at Bishopstoke Park, Bishopstoke.

Key responsibilities:

• Welcoming and communicating with residents, scheduling meetings, managing post, and keeping the office running smoothly.
• Handling financial records, assisting with debt management, and ensuring everything stays on track.
• Supporting health & safety by conducting inspections, addressing risks, and keeping the place hazard-free.
• Helping to carry out compliance audits and checks and making sure all our properties meet regulations.
• Supporting to tackle complaints, resolving issues, and keeping communication flowing with contractors and residents.
• Coordinating void property inspections and repairs to ensure quick turnarounds for new residents.

You’re someone who:

• Loves working with people and can adapt to different communication styles.
• Is confident, proactive, and has excellent problem-solving skills.
• Thrives in an organised environment, managing workloads and deadlines like a pro.
• Works well independently and as part of a team.
• Has some admin or support experience and enjoys delivering great customer service.

What We’re Offering:

• Full training and support to set you up for success.
• A chance to contribute to a high-quality housing service that makes a difference for residents.
• Opportunities to grow, including stepping up to deputise for your manager when needed.

If you would like to learn more about Anchor's Housing Service division, please copy and paste the following link into a new web browser , where you will be able to find details of typical roles we recruit, as well as example role profiles.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated Please follow the link or copy and paste

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.