Housing Service Manager

NHS; Coventry; On-site; GBP 34,000 - 37,000; Full time

Job summary

A major healthcare provider in Coventry is seeking a Service Manager to coordinate and manage supported accommodation services. The ideal candidate will have experience in the mental health sector and supervisory skills. Key responsibilities include overseeing the housing team, ensuring compliance with regulations, and promoting the service. This role offers flexibility in hours and is permanent, supporting individuals with mental health challenges towards independent living.

Benefits

25 days annual leave plus bank holidays

Wellbeing day for mental health

Life insurance policy

Employee development opportunities

Flexible working options

Pension contributions

Paid sick leave after probation

Qualifications

• Experience in mental health care sector.
• Supervisory experience required.
• Able to manage challenging behaviors.

Responsibilities

• Oversee the management of the housing team.
• Ensure compliance with health and safety legislation.
• Promote the service effectively.
• Lead on notices and evictions when necessary.
• Manage crisis responses and follow-up debriefs.

Skills

Leadership

Crisis management

Communication

Planning and coordination

Empathy

Problem-solving

Education

NVQ level 3 in Health and Social Care

Job description

Are you a compassionate, values-driven leader with a genuine passion for supporting people experiencingmental health challenges and homelessness?

We are looking for a service manager to co-ordinate and manage the provision of Coventry, Warwickshire and Worcestershire Minds supported accommodation provision.

Main duties of the job

The position holder will oversee the delivery of high quality person-centred, holistic support to clients, enabling them to develop and move on to live their lives independently. They will oversee management of supported accommodation, ensuring properties are compliant with health and safety and legislation. They will plan, co-ordinate and manage day to day service delivery, setting clear standards and targets, monitoring work quality and providing supervision to team leaders and administrator.

The service manager provide leadership that fosters a positive, respectful and inclusive environment, offering guidance, training and performance management to the team leaders and administrator while ensuring the smooth and efficient operation of the accommodation service. The post holder will promote and encourage a culture that works towards empowerment and recovery, whilst also valuing equality and diversity, proactively targeting to achieve levels of independence appropriate for each client

About us

Coventry, Warwickshire and Worcestershire Mind has been developing and delivering quality services with, and for, people with mental health issues for over fifty years.

An independent charity governed by a group of local trustees, Coventry, Warwickshire and Worcestershire Mind is affiliated with the national Mind network, which is made up of over 105 organisations across England and Wales. Each local Mind is unique, working hard to understand the needs of their community and tailoring their services to match.

We want to make sure that everyone with poor mental health gets the support they need and the respect they deserve. This could mean having access to information, a listening ear, or more specialist support and services to help someone to live and recover from their mental health issue.

Coventry, Warwickshire and Worcestershire Mind provide services to all ages, including children, young people and adults, supporting in excess of 40,000 people each year.

Job responsibilities

Job title: Service Manager

Location: Coventry, Melbourne Gardens with some travel around the Coventry and Warwickshire Region.

Hours: 37 hours per week, with flexibility in working extended hours outside of 09.00-17.00 and weekends to meet the needs of the service, and taking part in on call rota covering out of hours.

Job type: Permanent

About the service

Coventry, Warwickshire and Worcestershire Mind is looking for a full-time Housing Service Manager to work within our Housing Support Service.

We manage a wide range of properties, which are located in various parts of Coventry and consist of single flats/bedsits and a number of shared houses for 28 people. The Housing Support Service matches a person to an appropriate property, and then provides practical and emotional support to enable the person to maintain and sustain their tenancy.

Key responsibilities

• Oversee management of the housing team.
• Work with Facilities Manager to ensure housing stock is compliant with health and safety and legislation.
• Actively promote the service with potential referrers and commissioners via presentations at team meetings and visiting other services.
• Lead on notices and evictions where necessary. Ensuring all has been done to avoid the eviction and prevent homelessness.
• Support the team in responding to any crisis, following up with debriefs and support as per policy.
• Oversee legal compliance of Houses in Multiple Occupation (HMOs) and Support-Exempt Accommodation (SEA) insuring all HMO properties are licensed per the Housing Act 2004 and relevant regulations, maintaining up-to-date records.
• Prepare regular compliance reports for senior management and regulatory bodies.
• Ensure staff understand and act on safeguarding responsibilities for vulnerable adults. Review safeguarding referrals and share learning.
• Supervise staff regularly (every 6 weeks), providing guidance, support, appraisals and probationary reviews.
• Previous experience of working in the mental health care sector.
• Previous supervisory experience.
• Proven track record of working in a care/support role (min 2yrs)
• Experience in dealing with individuals with challenging behaviours.
• Able to plan, co-ordinate and work under pressure, whilst remaining professional.
• Excellent communication skills, both verbal and written. Computer literate and experience of monitoring and evaluation,
• Evidence of continued training and personal development.
• A valid UK driving license and business insurance.
• Willingness to contribute to on call rota.

What we can offer you

The following are just some of the benefits that Coventry, Warwickshire and Worcestershire Mind offer its employees:

• Working culture - based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence.
• Annual leave - 25 days plus bank holidays plus an extra day for every two completed holiday years.
• Wellbeing day - 1 day, per holiday year, to be used to take care of your own mental health and wellbeing.
• Life insurance policy - Coventry, Warwickshire and Worcestershire Mind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free).
• Employee development - Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry, Warwickshire and Worcestershire Mind CPD training and opportunities to access external CPD training.
• Flexible working - A range of options available for all employees dependant on role and responsibilities.
• Pension - Minimum 5% employee and 3% employer contribution, with an ethical investment policy option.
• Sick pay - On completion of a 6-month probationary period, Coventry, Warwickshire and Worcestershire Mind employees will be eligible to a period of paid sick leave.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Closing date: Friday 30th January 2026

Interview date: Monday 9th February 2026

Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received.

Coventry, Warwickshire and Worcestershire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.

Coventry, Warwickshire and Worcestershire Mind is a leading mental health service provider and an equal opportunities employer.

Person Specification

Experience

• Previous experience of working in the mental health care sector. Previous supervisory experience. Experience in dealing with individuals with challenging behaviours.

Mandatory Questions

• Do you have any unspent convictions or conditional cautions?
• If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.
• Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. (Please note, we cannot offer work sponsorship)
• Do you hold a UK driving license?
• You will be required to have appropriate business insurance on your vehicle to enable you to travel across Coventry, Warwickshire and Worcestershire as part of the requirements of this role
• Are you the partner or relative of anyone currently connected with Coventry, Warwickshire and Worcestershire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known.

Qualifications

• Evidence of continued training and personal development.
• Qualified to NVQ level 3 in Health and Social Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£34,000 to £37,000 a yeardepending on experience