Housing Options Officer

Hinckley and Bosworth Borough Council; Hinckley; Hybrid; GBP 33,000 - 39,000; Part time

Job summary

A local government council in Hinckley is seeking a knowledgeable Housing Options Officer to provide essential advice for preventing homelessness. The successful candidate will conduct interviews, manage housing situations, and negotiate housing plans. A strong customer service background and knowledge of housing legislation are crucial for this role, offering a mix of office-based and remote work options.

Benefits

Flexible working options

Generous pension scheme

Annual leave plus bank holidays

Qualifications

• Proven experience in customer service in a frontline setting.
• Knowledge of housing and homelessness legislation.
• Experience in conducting interviews.
• Ability to manage a complex and large workload.

Responsibilities

• Conduct interviews with customers seeking housing options.
• Perform home visits to assess housing situations.
• Liaise with various agencies to support customers.
• Negotiate and monitor personal housing plans.
• Arrange temporary or permanent accommodation for customers.

Skills

Customer service expertise

Negotiation skills

Knowledge of housing legislation

Ability to handle stressful situations

Job description

Housing Options Officer

Grade 6, £33,699 up to £38,220 per annum pro rata plus standby and call out payments

18.5 hours per week/37 hours over two weeks, 12 month fixed term contract

Suggested working pattern (negotiable)

Mon Tue Wed Thu Fri Week 1 AM 3.5 hours AM 4 hours
Non working day
AM 3.5 hours AM 4 hours
Week 2 AM 4 hours AM 3.5 hours AM 3.5 hours AM 4 hours 7.5 hours (duty day)

This is an exciting time to join the Housing Options Service with the opportunity to build on the excellent results already seen around homelessness prevention. We are looking for a knowledgeable and dedicated Housing Options Officer to join our current team.

Drawing on proven experience of dealing with customers in a busy front line service, you will offer professional advice on a range of housing options to potentially homeless customers. The Housing Options Officer will work with customers to resolve their housing situation with an emphasis on preventing homelessness, using a range of tools, giving timely advice on housing options across a wide spectrum of tenures, as well as applying relevant legislation.

Duties Will Include

• Carrying out interviews
• Home visits
• Liaison with other agencies
• Negotiating, agreeing and monitoring personal housing plans
• Arranging temporary or permanent accommodation for customers facing homelessness

The successful candidate will have proven experience of conducting interviews in stressful situations and be a skilled negotiator who is persuasive in challenging situations. You will have a working knowledge of housing/homelessness legislation, welfare benefit reforms, rent arrears procedures, private sector issues and will be able to handle a large and complex workload.

Participation in a 24 hour out of hours rota, use of a car and ability to be on site in Hinckley within 30 minutes are essential.

We operate a hybrid working model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough.

For an informal discussion about this exciting opportunity please call Ashleigh Brightmore, Allocations & Temporary Accommodation Manager on 01455 255825 or Jo Wykes, Housing Options Manager on 01455 255712.

Closing date: 24 November 2025

Interview date: 5 December 2025

Hinckley & Bosworth - A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

We welcome applications from all of the community.

Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.

Reasonable workplace adjustments are considered for all roles.