Housing Officer

Serco Limited; Willenhall; On-site; GBP 28,000; Full time

Job summary

A global service provider is seeking a housing officer in Dudley to ensure properties are safe and compliant. You will conduct property inspections, manage onboarding, and handle customer complaints. Ideal candidates will have strong communication skills and preferably experience working with vulnerable people. A full, clean driving license is essential for this position, which offers a permanent, full-time contract along with a pension and a supportive work culture.

Benefits

Pension up to 6%

Employee Assistance Programme

Innovation contribution opportunities

Commitment to diversity and inclusion

Serco Benefits package

Supportive culture

Qualifications

• Strong background in face-to-face roles preferred.
• Confidence in handling anti-social behaviour and safeguarding concerns.
• Experience as a Housing Officer is a plus.

Responsibilities

• Conduct property inspections to ensure compliance with standards.
• Manage the onboarding of properties according to procedures.
• Handle operational cash administration like utility meter top-ups.
• Respond to and resolve customer complaints.

Skills

People skills

Strong communication

Problem-solving under pressure

Experience with vulnerable people

Education

Full, clean driving license

Job description

Location: Dudley
Salary: £28,000 per annum
Contract: Permanent
Hours: Full-time (37.5 hours per week)

At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC). Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process.

We are looking for a housing officer to join our dedicated team in Dudley. This is a static role, meaning you'll be based in a specific area, ensuring that properties are safe, well-maintained, and compliant with AASC standards.

What You'll Be Doing

• Conducting monthly property inspections to ensure compliance with AASC standards.


• Managing on-boarding and withdrawal of properties in line with local operating procedures.


• Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.


• Performing minor property repairs, using the tools and training provided.


• Handling operational cash administration, such as topping up utility meters and processing emergency payments.


• Responding to and resolving customer complaints in a professional manner.

What We're Looking For

We value people skills just as much as property experience. If you have a strong background in face-to-face roles, excel in a fast-paced environment, and can stay calm under pressure, this could be the perfect opportunity for you.

While experience as a Housing Officer is preferred, we also welcome applications from candidates who have worked with vulnerable people.

Strong communication skills are essential, as well as confidence in handling challenging situations such as anti-social behaviour, safeguarding concerns, and medical needs.

Due to the nature of the role, successful candidates will need to undergo Counter Terrorism Check (CTC) security clearance and a Criminal Record Bureau (CRB) check (subject to Home Office approval).

To be considered, you must hold a full, clean driving license.

Why Serco

A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won\'t be hard to find.

A place for you: You\'ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.

What we offer

• Pension up to 6%


• Employee Assistance Programme


• Chance to contribute to innovation in the public services


• A company passionate about diversity and inclusion


• Serco Benefits package


• A safe and supportive culture

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.