Housing Officer

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government organization in Newcastle upon Tyne is seeking an individual to deliver customer-focused housing management services within their Access Team. The role involves supporting repairs, ensuring tenancy sustainability, and fostering community pride. Candidates should possess an understanding of excellent customer service and collaborate effectively with colleagues. The position offers flexible working and generous benefits, appealing to those passionate about improving the housing experience.

Benefits

Flexible working

Generous annual leave allowance

Local government pension scheme

Access to learning and development opportunities

Regular manager support

Competitive salaries

Qualifications

• Understanding of excellent customer service standards.
• Ability to work collaboratively with teams and partners.
• Some knowledge and experience within social housing is desirable.

Responsibilities

• Support essential inspections and repairs within properties.
• Ensure customers are supported to sustain their tenancy.
• Work to create proud neighbourhoods with customers.

Skills

Customer service

Collaboration

Knowledge of social housing

Job description

We manage more than 26,000 Council owned homes providing a huge range of housing and support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.

Benefits

• Flexible working
• Generous annual leave allowance
• Local government pension scheme
• Access to extensive learning and development opportunities
• Regular support from your manager
• Competitive salaries

The Role

Based in our Access Team, you will be delivering a customer‑focused housing management service that is effective, efficient, highly professional, and meets the needs of the customers we serve.

Responsibilities

• Support our repairs partner to undertake essential inspections and repairs within our properties.
• Ensure customers are supported to sustain their tenancy.
• Work closely with colleagues and partners across the City to help create neighbourhoods that customers are proud to call home.

The Person

You will have a real appreciation and understanding of what excellent customer service looks and feels like, and will live and breathe our values (Proud, Fair and Ambitious) on a day‑to‑day basis, with a passion for supporting customers and improving neighbourhoods.

Qualifications

• Some knowledge and experience of social housing is desirable.
• Drive and enthusiasm to support customers and work collaboratively with colleagues and partners.
• Ability to work across the neighbourhood you manage.

Most of our full‑time vacancies are available on a job share basis. For discussion of this option or an informal discussion about the post, please contact Joanne Payne on 07811151985 or email [e-mail].

PLEASE NOTE: We do not accept CVs, only online applications. To apply, click on the “Apply for this job” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

NCC is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.

Apply online at www.northeastjobs.org.uk, select “Apply Now” and complete our online application form. Before completing the form please ensure you read the supporting documents.