Housing Officer

DCV Technologies; England; On-site; GBP 28,000 - 35,000; Full time

Job summary

A housing solutions provider is seeking a Housing Officer in Bournemouth. This role involves managing service users, conducting welfare visits, and overseeing property inspections. Candidates must have relevant experience, strong problem-solving skills, and a valid UK driving licence. Benefits include 25 days annual leave, health membership, and an employee assistance programme.

Benefits

25 days annual leave plus bank holidays

Health Membership

Life cover

Pension contributions (4% employer and employee)

Equipment provided (laptop, phone)

Employee Assistance Programme

Referral scheme

Qualifications

• Experience in handling a caseload of service users.
• Ability to manage property inspections and maintenance.
• Strong commitment to health and safety standards.

Responsibilities

• Support and manage a caseload of Service Users.
• Conduct welfare checks and signpost to local services.
• Manage property inspections and ensure compliance.

Skills

Experience as a Housing Officer or similar role

Awareness of diverse cultures and backgrounds

Empathetic, adaptable, and resilient

Strong problem-solving skills

Effective communication skills

Well-organised with effective planning abilities

Able to work independently and as part of a team

Full UK driving licence required

Job description

Overview

Job Title: Housing Officer

Location: Bournemouth

Salary: 28,000- 35,000

Hours: Monday-Friday 40 hours per week 8.30am-5pm

Contract Type: Permanent

Purpose of the Role:

Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Bournemouth area.

The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures.

Responsibilities

Duties and Responsibilities:

Supporting Service Users:

• Manage a caseload of Service Users.
• Conduct dispersals, inductions, and welfare checks.
• Signpost SUs to local services (e.g., healthcare, shops).
• Arrange and support transport or relocation as needed.
• Ensure the health, safety, and timely move-on of Service Users.

Managing Properties:

• Conduct monthly inspections and arrange necessary maintenance.
• Prepare properties for re-occupation or hand back to landlords.
• Maintain compliance with health and safety standards.
• Ensure minor repairs are completed and inventory is managed.

Required Skills

• Experience as a Housing Officer or similar role.
• Awareness of diverse cultures and backgrounds.
• Empathetic, adaptable, and resilient.
• Strong problem-solving and communication skills.
• Well-organised with effective planning abilities.
• Able to work independently and as part of a team.
• Full UK driving licence required.

Benefits

• 25 days annual leave plus bank holidays
• Health Membership
• Life cover
• 6-month probation period
• 4% employer and 4% employee pension contribution
• Laptop, phone, and other equipment as needed
• Employee Assistance Programme
• Referral scheme

The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role.

Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.