Housing Officer

Nottingham Community Housing Association; East Midlands; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading housing organization in the East Midlands is seeking a Housing Officer to support tenancy management and community involvement. The role requires enthusiasm and engagement to help tenants build connections in their community. Must have a valid driving licence and access to a vehicle. Join us in making a positive impact on people's lives.

Benefits

Wellbeing Plan

NCHA pension

Free DBS checks

£250 referral bonus

Generous annual leave

Free healthcare cash plan

Company social events

Enhanced maternity, paternity and adoption leave and pay

Free training and development

Access to cycle to work and discounted bus pass schemes

Qualifications

• Relevant experience in housing management or tenancy support is desirable.
• Must have a valid driving licence and access to a vehicle.

Responsibilities

• Be the face of NCHA on your patch and carry out customer visits.
• Deliver and co-ordinate tenancy management and sustainment activities.
• Engage with tenants to help them connect with their community.

Skills

Enthusiastic engagement

Approachability

Community involvement

Job description

Overview

Salary: £31,691 - £37,391 per annum

Location: Nottinghamshire

Hours: 35

Closing Date: 28/09/2025 23:59

This is a permanent or temporary vacancy that will close on the stated closing date.

The Vacancy

“The best thing about working in Housing Management is the positive impact we make on people's lives” - Current colleague.

We have an exciting opportunity for you to become the NCHA ambassador for a designated geographical area. As our Housing Officer you will support, deliver and co-ordinate our tenancy management and sustainment approach. You will deliver estate management activity and involve local residents and partners in this and other customer involvement activities.

Be the face of NCHA on your patch, carrying out new customer visits and other scheduled tenancy management visits using a risk-based approach to identify those customers who will need further support to maintain their tenancy and home. Carrying out a program of support visits to build trust and maintain those relationships as an ambassador for NCHA.

We are looking for an enthusiastic people person who loves to engage with others. We want someone who is full of ideas on how to enrich their allocated community. You will be an avid listener and keep your ear to the ground. You will ensure tenants in your area are able to engage and integrate into their community.

The role is patch based with an expectation to base your work from our Clifton office at least three days a week. You could be asked to cover areas across the East Midlands where NCHA have their housing stock. You must have a valid driving licence and access to a vehicle.

Working hours are Monday to Friday 9-5 with some flexibility depending on needs of the business.

Responsibilities

• Be the face of NCHA on your patch and carry out new customer visits and scheduled tenancy management visits using a risk-based approach to identify customers needing further support.
• Deliver and co-ordinate tenancy management and sustainment activities; involve local residents and partners in customer involvement activities.
• Carry out a program of support visits to build trust and maintain relationships as an ambassador for NCHA.
• Engage with tenants to help them connect with their community.
• Work patch-based, with base from Clifton office at least three days a week; may cover areas across the East Midlands.
• Must have a valid driving licence and access to a vehicle.
• Adhere to flexible working hours as required by business needs.

Qualifications/Requirements

• We are seeking someone who is enthusiastic, approachable and enjoys engaging with others.
• No formal qualifications are specified in the description; relevant experience in housing management or tenancy support is desirable as indicated in the original job text.
• You must have a valid driving licence and access to a vehicle.

Benefits

• Wellbeing
• Plan
• NCHA pension
• Free DBS checks
• £250 referral bonus
• Generous annual leave
• Free healthcare cash plan
• Company social events
• Enhanced maternity, paternity and adoption leave and pay
• Free training and development
• Access to cycle to work and discounted bus pass schemes

Documents

Helping Our Customers - Download