Housing Officer

The Royal Borough of Kensington & Chelsea Council; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local council in the United Kingdom seeks a professional to support residents in housing management, ensuring a safe community and strong service delivery. Responsibilities include managing tenancy relationships, income collection, and collaboration with community groups. The ideal candidate has hands-on housing management experience and excellent people skills. This role offers on-the-job training and a supportive work environment.

Qualifications

• Hands-on experience in housing management.
• Strong understanding of social housing tenancies.
• Dynamic and highly organized.

Responsibilities

• Act as a contact for residents on housing issues.
• Manage tenancy relationships and audits.
• Collect income and manage rent accounts.

Skills

Housing management experience

Understanding of housing legislation

Excellent people skills

Ability to manage varied caseload

Commitment to high-quality service

Education

Degree or equivalent qualification

Job description

Overview

Be the first point of support for residents, ensuring homes are safe, communities strong, and services delivered with care.

Working Style

You will be based in the Borough for 4 days a week, playing a key role in serving the local community and making a real difference to residents' lives.

Responsibilities

• Act as a familiar and trusted contact for residents, supporting them across a wide range of housing issues with an emphasis on a varied, fast‑paced environment.
• Manage tenancy relationships: carry out tenancy audits, give advice on housing options and successions, prepare legal documentation, and take enforcement action where necessary.
• Maintain allocations and ensure that void properties are re‑let quickly to keep the estate running smoothly.
• Collect income: proactively manage rent accounts and service charges, agree repayment plans, provide advice on Universal Credit and Housing Benefit, and represent the Council in legal proceedings when matters cannot be resolved.
• Lead neighbourhood management: collaborate with cleaning, maintenance and grounds teams to keep blocks and communal spaces safe, clean and welcoming; conduct inspections, report and resolve issues such as graffiti or fly‑tipping and respond quickly to concerns.
• Lead anti‑social behaviour cases, working with residents, police and partners to improve safety and cohesion.
• Build relationships: engage residents and community groups, involve them in shaping services, and ensure health and safety standards are met consistently.

Qualifications & Skills

• Hands‑on experience in housing management – tenancy and rent services, anti‑social behaviour or neighbourhood management.
• Strong understanding of housing legislation, particularly social housing tenancies and anti‑social behaviour.
• Dynamic, adaptable, highly organised and able to manage a varied caseload in a busy environment.
• Excellent people skills, confidence to deal with challenging situations fairly, assertively and with empathy.
• Commitment to delivering a high‑quality, resident‑focused service and living the Council’s values.
• A degree or equivalent qualification is helpful but not essential.
• Standard DBS check is required.

Benefits & Working Environment

The Lancaster West Neighbourhood Team is a supportive, busy and highly respected group that offers wide‑ranging experience across tenancy management, income collection and neighbourhood services, with on‑the‑job support and training to grow confidence and capability.

Interview Details

Interviews will be held in person in the week commencing 8th December 2025.

Equal Opportunities

We are committed to promoting equality, respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer and the recruitment and selection process is inclusive and accessible.

Remuneration

We are committed to fair, transparent and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale, and any agreed cost of living pay rises.

We reserve the right to extend or close this vacancy early without warning, subject to the volume of suitable applicants.