Housing Officer

WINCHESTER CITY COUNCIL; Abbots Worthy; Hybrid; GBP 39,000 - 45,000; Full time

Job summary

A local authority organization in Winchester is seeking a Housing Officer to deliver high-quality housing management services. Responsibilities include managing tenancies, handling customer support, and ensuring compliance with housing regulations. Candidates must have experience in housing management and a professional diploma in Housing or equivalent. The role offers hybrid-working with a competitive benefits package.

Benefits

Employer paid health cash plan

26 days annual leave

Membership in the Local Government Pension Scheme

Discounts at major high street brands

Qualifications

• Experience in housing management required.
• Knowledge of housing law and regulatory obligations essential.

Responsibilities

• Deliver high-quality housing management services.
• Manage tenancy changes and enforcement.
• Support customers with rent arrears and estate management.

Job description

Housing Officer

• Posting date: 25 November 2025
• Salary: £39,152 to £44,075 per year
• Hours: Full time
• Closing date: 21 December 2025
• Location: Winchester, Hampshire
• Remote working: Hybrid - work remotely up to 2 days per week
• Company: Winchester City Council
• Job type: Permanent
• Job reference: 1985

Summary

• Closing date: Sunday 21 December 2025
• Interview date: Wednesday 7 January 2026

The Role

This is an exciting role within Winchester City Council's Landlord Services team.

We are looking for an experienced, knowledgeable and enthusiastic individual to play a key role in delivering a customer focussed, high quality housing management service within our housing portfolio of 5000 general needs and sheltered housing properties.

In this role, you will be one of 6 Housing Officers responsible for delivering housing management services to our customers within a designated patch in the Winchester district. This includes supporting customers signing up for their new tenancies, managing tenancy changes and enforcement, managing complex tenancy cases and cases of nuisance and anti‑social behaviour, preparing and serving legal paperwork, representing the Council at Court, making appropriate referrals to tenancy support and sustainment and providing assistance with rent arrears and estate management when required.

You will have a strong housing management background, evidenced ability to understand and meet customer needs whilst managing difficult conversations to ensure service providers are held to account for the services they provide to the vulnerable customers and communities we serve.

What You'll Need to Succeed

It is essential that you have experience of working in housing management and can evidence your knowledge and understanding of housing law and regulatory obligations.

Qualification requirements for the role

• Professional Diploma in Housing or equivalent through relevant training/experience.
• Current full Driving Licence.

We offer an excellent package of benefits including

• Hybrid-working (50% in the office, 50% at home - after first 3 weeks in office)
• Employer paid health cash plan
• Salary sacrifice scheme for cars and bikes
• 26 days annual leave per year rising to 33 days - dependent on length of service
• 13 days additional flexi leave per year (subject to operational requirements)
• Option to buy up to 5 days additional annual leave
• Free parking (during work hours) at any Winchester Park and Ride
• Membership to the Local Government Pension Scheme
• Discounts at a range of major high street brands and the two leisure centres in the district
• Season Ticket loans
• Excellent working environment
• Support for continuous professional development

If you are keen to make a difference in our communities, we would love to hear from you. Apply today to be part of a team making a difference to our customers every day.

Disability Confident Employer Scheme

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

Proud member of the Disability Confident employer scheme.