Housing Manager

Active Prospects; Reigate and Banstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading charity organization in the United Kingdom seeks a Housing Manager to lead high-quality housing services and support tenants. The ideal candidate will have at least 5 years of experience in social housing and hold a professional qualification in housing. This role involves managing tenancy issues, ensuring compliance with regulations, and supporting tenants to access necessary benefits. A driving license is required for this position.

Qualifications

• Minimum 5 years of experience as a Housing Manager.
• Excellent knowledge of housing benefits and evictions.
• Ability to conduct night audits and work flexible hours.

Responsibilities

• Lead housing management services and support tenants.
• Manage tenancy and estate issues.
• Ensure compliance with housing regulations.

Skills

Housing legislation knowledge

Customer service

Conflict resolution

Team leadership

Financial management

Education

Chartered Institute of Housing Level 4 Certificate

Job description

We are looking for a Housing Manager to work in conjunction with, and to support the Property and Maintenance team.

Role & Responsibilities:

• Lead and support the delivery of high-quality, customer-focused housing management services
• Manage complex tenancy and estate issues and support continuous service improvements across the organisation
• Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy
• Liaise with external agencies, legal representatives, and local authorities
• Develop and implement strategies, policies, procedures and service improvements within tenancy support
• Advance knowledge of housing legalisations/regulations and conflict resolution
• Ensure compliance with Regulator of Social Housing standards
• Line manages maintenance/compliance team to ensure responsive repairs are dealt in accordance to the SLA

Responsibilities will also include:

• Support the people we support to set up and maintain a home and tenancy
• Undertake housing assessments, record meetings and take detailed support notes during support visits
• Carry out estate inspections, liaise with contractors, and ensure safety and statutory compliance checks are up to date.
• Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP
• Advise people we support on access to local community organisations, resources, activities and employment opportunities
• Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns
• Assist and support the people we support to meet rent and service charges obligations to landlords
• Organise monthly tenancy meetings in liaison with service managers
• Authorise legal action for rent arrears and represent the association in court where required
• Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts
• Ensure Active Prospects housing stock is managed to a high standard and compliant with Decent Home Standards and Awaab's Law.
• Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records
• Work with the Director of Property and external consultants on the Environment policy
• Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure

The successful candidate will have the following Knowledge, Training & Experience

• Experience of working as a Housing Manager within registered social housing, charities and local authorities with minimum of 5 Years experience.
• Excellent knowledge of housing legislations and regulation within Housing Support, evictions, housing benefits and other welfare benefit claims
• Qualified with professional housing qualification with Chartered Institute of Housing (CIH) Level 4 Certificate for the Housing Profession.
• Experience leading and supporting initiatives that help tenants access benefits and financial help
• Have a passion for involving people we support in every aspect of their service
• Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required
• Own a Full Driving Licence and be able to use own vehicle for business use, Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability & Autism Awards.