Housing Manager

Home Group; Reading; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

34 days leave

Mileage reimbursement

Enhanced DBS check paid

Instant pay access

Pension and life insurance

Employee discounts

Job summary

Home Group is looking for a housing experience professional to build trusted relationships with customers across Reading and surrounding patches. You will take ownership of housing issues from first contact through resolution, and help keep neighbourhoods safe by early management of anti-social behaviour.

You will inspect estates, coordinate with contractors, and collaborate with partners to protect income for reinvestment while supporting residents in a welcoming, community-focused environment.

Qualifications

• Experience in housing management or a similar customer-focused role.
• Confidence managing anti-social behaviour and complex customer situations.
• Knowledge of housing law, safeguarding, and sustaining tenancies.
• Strong organisation skills and take ownership from start to finish.
• A full driving licence and access to a vehicle.

Responsibilities

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Skills

Housing management

Customer service

Anti-social behaviour

Driving

Organisational skills

Job description

• Salary £32,000 to £35,000 dependent on skills and experience plus 34 days leave (including bank holidays) rising to 39

• Salary £32,000 to £35,000 dependent on skills and experience plus 34 days leave (including bank holidays) rising to 39

Home, a place where you belong

You’ll shape safe, welcoming neighbourhoods where people feel proud to live. This is a role where your decisions matter, your relationships count, and your days are never the same. If you enjoy being out in communities, solving problems early, and working with people who genuinely care, this is a move that gives you purpose, trust, and the space to do your best work.

What You’ll Do

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Why join us

You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.

You have

• Experience in housing management or a similar customer focused role.
• Confidence managing anti-social behaviour and complex customer situations.
• Knowledge of housing law, safeguarding, and sustaining tenancies.
• Strong organisation skills and take ownership from start to finish.
• A full driving licence and access to a vehicle.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Working hours Monday to Friday 9.00 - 5.30 with some level of flexibility.
• Our office base is in Reading where we work from as a team every Wednesday. The rest of the week you’ll be in the community in your patch and working from home.
• Your patch will cover Slough, Maidenhead, and travel within the neighbouring communities.
• You need a vehicle insured for business use, and we pay your mileage.
• You need an Enhanced DBS check that we pay for.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year
• 2 paid volunteering days each year
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [email protected].