Housing Manager

Home Group Limited; Reading; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

34 days leave

Volunteer days

Pension matching

Life insurance

Instant pay

Discounts

Job summary

Home Group Limited in Reading is seeking a Housing Manager to shape safe, welcoming neighbourhoods and manage housing issues from first contact to resolution. This role focuses on strong relationships with customers in your patch and collaboration with partners to protect income for reinvestment.

You will be responsible for anti-social behaviour cases, estate inspections, and working with contractors while you expand your skills in housing law and safeguarding.

Qualifications

• Experience in housing management or a similar customer-focused role.
• Confidence managing anti-social behaviour and complex customer situations.
• Knowledge of housing law, safeguarding, and sustaining tenancies.
• Strong organisation skills; take ownership from start to finish.

Responsibilities

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Skills

Housing management

Customer focus

Anti-social behaviour

Tenancy law

Driving licence

Job description

Housing Manager

Salary £32,000 to £35,000 dependent on skills and experience plus 34 days leave (including bank holidays) rising to 39

Home, a place where you belong

You’ll shape safe, welcoming neighbourhoods where people feel proud to live. This is a role where your decisions matter, your relationships count, and your days are never the same. If you enjoy being out in communities, solving problems early, and working with people who genuinely care, this is a move that gives you purpose, trust, and the space to do your best work.

What you’ll do

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Why join us

You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.

You have

• Experience in housing management or a similar customer focused role.
• Confidence managing anti-social behaviour and complex customer situations.
• Knowledge of housing law, safeguarding, and sustaining tenancies.
• Strong organisation skills and take ownership from start to finish.
• A full driving licence and access to a vehicle.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Working hours Monday to Friday 9.00 - 5.30 with some level of flexibility.
• Our office base is in Reading where we work from as a team every Wednesday. The rest of the week you’ll be in the community in your patch and working from home.
• Your patch will cover Slough, Maidenhead, and travel within the neighbouring communities.
• You need a vehicle insured for business use, and we pay your mileage.
• You need an Enhanced DBS check that we pay for.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year
• 2 paid volunteering days each year
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [e-mail].

Company: Home Group Limited

Salary: £29,236 to £32,995 a year

Hours: Full-time

Location: Reading, RG41 5RB

Job type: Permanent

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.