Housing Manager

Third Sector Dumfries and Galloway; Dumfries; Híbrido; GBP 29.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

34 days leave (rising to 39)

2 paid volunteering days

Pension contribution up to 7% + life保险

Instant pay with Stream

Discounts

Descripción de la vacante

Home Scotland (Dumfries) is hiring a housing manager to build trusted relationships with customers, handle housing issues from first contact to resolution, and manage anti-social behaviour to keep neighbourhoods safe. You will inspect estates, work with contractors, and collaborate with partners to support customers and protect income for reinvestment.

The role is temporary for 12 months, full-time with hybrid working across Dumfries and surrounding areas, requiring a vehicle for business use

Formación

• Experience in housing management or a similar customer-focused role.
• Confidence managing anti-social behaviour and complex customer situations.
• Knowledge of housing law, safeguarding, and sustaining tenancies.
• Strong organisational skills and ownership from start to finish.

Responsabilidades

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Conocimientos

Housing management experience

Customer service

Anti-social behaviour management

Housing law knowledge

Safeguarding

Tenancy sustainment

Organisation skills

Descripción del empleo

Organisation: Home Scotland (Dumfries)

Full Time / Part Time: Full time

Permanent / Temporary: Temporary

Location: Dumfries

Salary: 32,000

Hours: 37.5

Closing Date: 2026-11-16

About The Role

Salary £32,000 per annum plus 34 days leave, rising to 39, and 2 paid volunteering days each year.

Home, a place where you belong

You’ll shape safe, welcoming neighbourhoods where people feel proud to live. This is a role where your decisions matter, your relationships count, and your days are never the same. If you enjoy being out in communities, solving problems early, and working with people who genuinely care, this is a move that gives you purpose, trust, and the space to do your best work.

What you’ll do

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Why join us

You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.

You have

• You have experience in housing management or a similar customer focused role.
• You have confidence managing anti-social behaviour and complex customer situations.
• You have knowledge of housing law, safeguarding, and sustaining tenancies.
• You have strong organisation skills and take ownership from start to finish.
• You’ll be joining a team of 6 other experienced, supportive and caring housing managers working across Glasgow and Dumfries and Galloway.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Temporary (12 months contract), full time (37.5 hpw)
• Core working hours between 9:00am to 5:00pm with flexibility built in.
• Hybrid role, primarily based in the community across Dumfries and Annandale, with a regular anchor day in the office to connect and collaborate with your team.
• You need a vehicle insured for business use and a driving license (we pay your mileage).
• You need an Enhanced DBS check that we pay for.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year
• 2 paid volunteering days each year
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more