Housing Manager

Home Group Limited; Peacehaven; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A leading community housing organization is seeking a Housing Manager to manage properties in East Sussex. In this role, you'll ensure customer satisfaction and community well-being by engaging with residents and managing various housing-related issues. You'll need to be proactive and experienced in housing management, capable of working with external partners, and ready to handle complaints effectively. This hybrid position offers great benefits and the chance to significantly impact community living.

Benefits

34 days leave including bank holidays

Paid time off for volunteering

Matching Pension contributions up to 7%

Health cash plan up to £1140 yearly

Excellent training and career development

Supermarket discounts

Qualifications

• Experience in housing management and housing law.
• Willingness to work towards Chartered Institute of Housing Level 3.
• Strong organisational skills and a proactive attitude.

Responsibilities

• Engage with customers and manage communities effectively.
• Handle complaints and manage anti-social behaviors.
• Conduct estate inspections and safety compliance checks.

Skills

Experience in the housing sector

Knowledge of housing management

Super organised and methodical

Confident working with external partners

Education

Chartered Institute of Housing Level 3

Job description

Housing Manager

Working across properties in the East Sussex area

Permanent, Full time (37.5 hpw)

Circa £32,000 - £35,000

Plus great benefits including Health Cash Plan

We can't offer CoS for this role

Home, a place where you belong

Join us as a Housing Manager at Home Group, in our awesome housing team in the South East covering our East Sussex Patch. You’ll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first class customer service, delivering our customer promise every day! This is a great time to join as one of the estates has been identified as a Priority Estate with exciting Community Development work taking place.

What you’ll do

• Engage with customers and proactivity on our estates, you’ll really get to get to know our communities
• You’ll look after a number of patches and neighbourhoods
• Managing anti-social behaviours in our estates, responding to customer queries and complaints
• Managing our voids process including liaising with local authorities
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities

Why choose us?

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Experience in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!
• You have, or are willing to work towards Chartered Institute of Housing Level 3
• Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude
• This job can challenge, especially when we’re dealing with complaints but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MP’s etc

The practical bits

• This is a hybrid role and in an average week, you’ll spend 2-3 days working from our community patches across sites in Wealden, Uckfield and Eastbourne among others.
• Although you’ll spend time in our neighbourhoods, we do get together regularly virtually and in person in our communities, with time working from home catching up on admin.
• We have regular anchor days in our Liverpool Street office (London).
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

Find out more

Click APPLY NOW to see ourHousing Manager Job description, find out aboutus and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email [e-mail].