Housing Manager

Home Group; Greater London; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Pension matching

Life insurance

Volunteer days

Hybrid working

Employee discounts

Job summary

Home Group in London is seeking a housing management professional to oversee all aspects of housing management on the DBP regeneration estate, working with Development, Maintenance, Regeneration and Community Development teams.

You will build trusted relationships with customers, own issues from first contact to resolution, manage anti-social behaviour, conduct estate inspections, and collaborate with contractors to keep homes compliant.

Qualifications

• Experience in housing management or a similar customer focused role.
• Confidence in managing anti-social behaviour and complex customer situations.
• Knowledge of housing law, safeguarding, and sustaining tenancies.

Responsibilities

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Skills

Housing management

Customer service

Anti-social behaviour handling

Housing law knowledge

Safeguarding awareness

Driving licence

Job description

About the role

Salary circa £34,000 per year, plus 34 days leave, rising to 39, and 2 paid volunteering days each year.

Home, a place where you belong

This is an exciting opportunity to develop new skills and gain valuable experiences. As DBP is a regeneration estate, you will work with collaboratively with colleagues across the organisation to deliver a new estate. While overseeing all aspects of housing management, you will also work closely with teams in Development, Maintenance, Regeneration and Community Development.

What you'll do

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Why join us

You'll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You'll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You'll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK's Great Places to Work! We can't offer a CoS for this role.

You have

• You have experience in housing management or a similar customer focused role.
• You have confidence managing anti-social behaviour and complex customer situations.
• You have knowledge of housing law, safeguarding, and sustaining tenancies.
• You have strong organisation skills and take ownership from start to finish.
• You have a full driving licence and access to a vehicle.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• The core working hours are predominately Monday - Friday 9.00am to 5.00pm with flexibility built in.
• You will be responsible for managing your own diary and workload.
• This is a hybrid role, with an expectation to work from the DBP estate office at least one day per week. However, attendance will often be required for two days per week to meet business needs.
• You need a vehicle insured for business use, and we pay your mileage.
• You need an Enhanced DBS check that we pay for.

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a \"me day\") and the option to buy 5 more each year
• 2 paid volunteering days each year
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [email protected].