Housing Manager

The Stoll Foundation; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading provider of supported housing for veterans in Greater London is seeking an experienced Housing Manager. The role involves leading a team to deliver high-quality tenancy management services, ensuring compliance with regulations and achieving performance targets. Ideal candidates will have strong customer service skills and experience in housing management. This position aims to provide exceptional support to vulnerable veterans, fostering independence and dignity in their homes.

Qualifications

• Experience in housing or tenancy management.
• Strong communication skills to engage with tenants.
• Ability to work collaboratively with a small team.

Responsibilities

• Lead the Housing Team in delivering tenancy management services.
• Ensure compliance with health and safety regulations.
• Monitor performance and present reports on KPIs.
• Manage day-to-day services expenditure within budget.

Skills

Customer service excellence

Team leadership

Performance monitoring

Budget management

Job description

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

We are seeking an experienced and enthusiastic housing manager to work within our small, busy housing team to provide an effective and responsive service. We aim for exemplary customer service with high levels of tenant engagement. Our small team is growing, and we are looking for a manager able to drive forward our values.

The Role

The Housing Team Manager is responsible for leading and managing the Housing Team to deliver high-quality, customer-focused tenancy management services for ex-Service personnel and their families. Under the guidance of the Head of Housing, the role ensures strong tenant engagement, effective performance monitoring, and compliance with all health and safety regulations.

Key responsibilities

• Management of housing and tenancy services, supporting a small team of officers.
• Providing high maintenance standards.
• Achieving rent arrears targets and closely managing arrears to minimise losses.
• Achieving performance outcomes and objectives, and presenting regular reports on KPIs.
• Ensuring that housing, property and tenancy services comply with best practice, the law and all relevant policies and procedures.
• Manage day-to-day services expenditure in line with the budget.
• Oversee all cases requiring Court action, providing guidance and expertise whenever necessary.

If you would like to work for us and have a passion for providing excellent services for vulnerable Veterans, along with the experience needed for this role, then we would like to hear from you.

If you would like to apply, please use this link: here

Job Description:- Housing Manager JD

Close date: 6th January 2026

Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from ex-Service personnel.

All Stoll appointments are made subject to an enhanced DBS check.