Housing Management Worker

Home Group Limited; Swindon; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health cash plan

Instant pay access with Stream

Generous leave entitlement (34–39 days

Job summary

Home Group Limited is seeking a dedicated housing support assistant to help customers with tenancy management, rent accounts, and housing benefit claims. You will help ensure homes are safe and well maintained and support residents to achieve secure, long-term accommodation.

Based at our local service centre with occasional travel, you will update records, process payments, and record safety checks using technology. A DBS check is required and provided by us.

Qualifications

• Background in property management or compliance/health and safety checks.
• Can-do attitude, proactive and well organised.
• Passion for delivering excellent customer service.
• Enhanced DBS check required and paid for by us.

Responsibilities

• Support customers in tenancy management and rent accounts.
• Assist customers with housing benefit claims on their rent accounts.
• Turn around vacant rooms/bed spaces/properties within set timescales.
• Record and carry out routine safety and compliance checks in our buildings and communities.

Skills

Customer service

Organised

Proactive

Teamwork

Education

Background in property management

Job description

Salary £26,300 per annum and great benefits including Health Cash Plan.

Home, a place where you belong This is a great opportunity to join our team. You'll support our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What you'll do

• Customer group - an over 55s housing scheme
• Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.
• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• To support the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void rooms / bed spaces / properties within set timescales. This will involve picking up a broom or paint brush!
• You’ll carry out and record the routine safety and compliance checks in our buildings and communities making sure we’re compliant.
• You’ll also manage the admin updating records, ordering, and arranging payment for works to be done

Why join us?

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top Great Places to Work! We can't offer a CoS for this role. You have

• A background in property management, but that’s not a deal breaker! Perhaps you’ve worked in an environment with compliance and health and safety checks?
• A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.
• A passion for delivering excellent customer service and a genuine desire to help your customers.
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• Confidence working collaboratively with colleagues in other parts of the business as well as with external partners
• Passion for property and get a thrill out of knowing that your properties are the best they can be for our customers!

The practical bits

• You’ll work Monday to Friday (9:00am-5:00pm)
• This role is based at our service in Tow Law, with occasional travel required as part of the role
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,
• You’ll need an Enhanced DBS check done and we pay for that.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day").
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally