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Home Group Limited; Wymondham; On-site; GBP 28,000 - 32,000; Part time

Benefits offered by this job

34 days leave (incl. bank holidays)

Instant pay access with Stream

Pension contribution up to 7%

Life insurance 3x basic salary

Job summary

Home Group Limited is seeking a Housing and Property Lead in Wymondham to support tenancy management and ensure safe, well-maintained homes. The role includes helping customers with rents and benefits, while coordinating across teams to improve occupancy and outcomes.

You will travel between properties in the Norwich area, lead a small team, and contribute to safeguarding and DBS checks as part of a secure service delivery.

Qualifications

• Experience managing a housing caseload.
• Knowledge of re-letting rooms and rent collection.
• Ability to lead a team and guide colleagues.
• Ability to work independently with diverse customers.
• Willing to travel between properties and engage external partners.
• DBS check required (enhanced).

Responsibilities

• Ensure properties are well maintained and welcoming for customers.
• Assist customers with housing benefit claims and rent accounts.
• Issue and sign warning letters and notices, potential court attendance.
• Prepare rooms for new customers to maximise occupancy.
• Ensure health and safety compliance and maintenance standards.

Skills

Housing management

Rent collection

Team leadership

Proactivity

Interpersonal skills

Job description

Pay £14.06 per hour (£27,500 per annum, pro rata) and great benefits including Health Cash Plan

Home, a place where you belong

This is a great opportunity to join our team. As our Housing and Property Lead, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

What you’ll do

• Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.
• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms / bed spaces / properties within set timescales.
• Ensuring we are health and safety compliant and that maintenance standards are met.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top Great Places to Work! We can’t offer a CoS for this role.

You have

• Experience in managing a housing caseload and handle landlord and housing management duties
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Able to take on a lead role within the team, offering guidance and support to your colleagues
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners

The practical bits

• Permanent, part time (22.5 hpw). You'll work a mixture of 8:00am to 4:00pm and 12:00pm to 8:00pm shifts. Flexibility is required, as shifts may be worked on any day between Monday and Friday, with one Saturday worked every two weeks.
• Based at our service in Wymondham you’ll spend your time travelling around the properties predominantly in Wymondham, however it will include the Norwich area.
• You’ll work with customers who have experienced homelessness and have a variety of needs including but not limited to offending, physical/mental health and substance misuse.
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need an Enhanced DBS check done and we pay for that.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What’s in it for you?

• 34 days leave, rising to 39 (including bank hols and a “me day” to use for whatever you fancy) 800+ discounts on shops, holidays, days out, tech and more
• Instant pay access with Stream
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Top 20 in the UK for Wellbeing

Proud member of the Disability Confident employer scheme