Operations Manager

Home Group Limited; Greater London; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

34–39 days annual leave

Health cash plan

Pension matching (up to 7%)

Employee discounts

Job summary

Home Group Limited in London is seeking an experienced housing professional to lead housing and supported living services across North and West London. You will manage managers, drive service improvements, and ensure high-quality, customer-centred outcomes.

This role requires budget management, collaboration with commissioners and partners, and regular travel within the region. You'll need a Level 4 Certificate in Housing and an Enhanced DBS, with a strong focus on compliance and people

Qualifications

• Experience managing housing, supported living, or customer services.
• Led and developed managers and teams through change.
• Confident in managing complex budgets and performance targets.
• Strong knowledge of compliance and regulatory requirements.
• Excellent communication skills and relationship building.
• Customer‑centred mindset with ability to resolve complex situations.

Responsibilities

• Lead housing and supported managers to deliver high quality, customer centred services.
• Drive service improvement using data, insight, and strong operational grip.
• Manage budgets and performance across a varied portfolio of homes and services.
• Build trusted relationships with commissioners, partners, and internal teams.
• Coach and develop colleagues to create confident, high performing teams.

Skills

Leadership

Budget management

Stakeholder relations

Communication

Education

Level 4 Certificate in Housing

Job description

About the role

Salary circa £55,000 per annum depending on skills and experience, plus 34 days leave, rising to 39, and 2 paid volunteering days each year.

Home, a place where you belong You'll shape how services run and improve, not just oversee them.

In this role, you'll influence service innovation, drive operational improvements, and lead teams delivering supported, rented, and leasehold homes. If you want a role where your decisions matter, your voice shapes strategy, and your leadership improves everyday lives, this is a chance to step up and make a real impact.

What you'll do

• Lead housing and supported managers to deliver high quality, customer centred services.
• Drive service improvement using data, insight, and strong operational grip.
• Manage budgets and performance across a varied portfolio of homes and services.
• Build trusted relationships with commissioners, partners, and internal teams.
• Coach and develop colleagues to create confident, high performing teams.

Why join us

You'll have the space to influence strategy and shape how services are delivered, while growing your leadership impact across a wide and varied portfolio.

You'll work with experienced colleagues who value collaboration, learning, and doing the right thing for customers.

With flexibility, trust, and real development opportunities, this is a role where you can stretch yourself and see the difference you make.

Be part of one of the UK's Great Places to Work!

Unfortunately, we can't offer a CoS for this role.

Stronger together We do our best work when we're ourselves. that's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

Requirements

• You have Level 4 Certificate in Housing or willing to achieve upon joining us within an agreed timeframe, supported by the organisation and strong experience managing housing, supported living, or customer services.
• You have led and developed managers and teams through change and challenge.
• You have confidence managing complex budgets and performance targets.
• You have solid knowledge of compliance and regulatory requirements.
• You have excellent communication skills and build relationships with ease.
• We are looking for an experienced housing professional who has the customer at the heart of what we do, is organised and loves working with different teams to resolve complex situations.
• You need an Enhanced with barring list DBS check (we pay) You need to be able to drive and have access to your own vehicle insured for business purposes.

The practical bits

• You will manage a portfolio of rented and home ownership properties across North and West London.
• The role will involve regular travel across your portfolio, as well as visits to other regional offices as required.
• You will be expected to live within the region and spend at least three days a week working in the community.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a me day ) and the option to buy 5 more each year
• Health cash plan saving you (and your children) £#####+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• 800+ discounts on shops, holidays, days out, tech and more
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
• Finally For reasonable adjustments email .