Housing Management Coordinator

Home Group Limited; Tees Valley; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

34 days leave

Instant pay access

Matching pension contributions

Life insurance

Job summary

Home Group Limited in the Middlesbrough area seeks a Housing and Property Lead to focus on tenancy support, ensuring customers' homes are safe and well maintained while delivering a housing management service that helps customers sustain long-term accommodation. You will manage tenancy sign-ups, rent accounts, and housing benefit claims; you may issue notices and attend court.

You will lead a small team, turn around vacant rooms, ensure health and safety compliance, and work with partners across

Qualifications

• Experience in managing a housing caseload and landlord duties.
• Ability to lead a team and work across partnerships.
• Familiarity with tenancy actions, notices, and court processes.

Responsibilities

• Manage tenancy support to ensure safe, well-maintained homes.
• Assist customers with housing benefit claims on rent accounts.
• Issue and sign warning letters/notices and attend court when needed.
• Turn around vacant rooms/units to maximise occupancy within timescales.
• Ensure health and safety compliance and maintenance standards.
• Manage housing caseload and landlord/housing management duties.
• Re-let rooms, collect rents, and take tenancy actions when required.
• Lead the team, offering guidance to colleagues.
• Work independently and collaboratively with internal and external partners.
• Maintain a proactive, well-organised approach and initiative.

Skills

Housing management

Tenancy support

Team leadership

Rent collection

Housing benefit

Health & safety

Communication

Problem solving

Collaboration

Job description

This is a great opportunity to join our team. As our Housing and Property Lead, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What you'll do

• Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.
• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.
• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void rooms / bed spaces / properties within set timescales.
• Ensuring we are health and safety compliant and that maintenance standards are met.
  Experience in managing a housing caseload and handle landlord and housing management duties
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Able to take on a lead role within the team, offering guidance and support to your colleagues
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners
  The practical bits
• Working on a rota across 7 days of the week, weekends will be shared equally across the team. Usual working hours are between 8am and 8pm (7.5 hours a day)
• Based at our services across the Middlesbrough area, you'll be supporting customers who have complex mental health needs and secondary diagnosis of either a learning disability, autism spectrum or neurological condition.
• This is a busy service where no two days will be the same!
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,
• We welcome individuals from all walks of life who can bring either personal or professional experience to the role.

You’ll need an Enhanced DBS check done and we pay for that.

Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What's in it for you?

• 34 days leave, rising to 39 (including bank hols and a "me day" to use for whatever you fancy) 800+ discounts on shops, holidays, days out, tech and more
• Instant pay access with Stream
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Top 20 in the UK for Wellbeing