Housing Management Coordinator

Home Group; Norwich, Wymondham; On-site; GBP 26,000; Full time

Job summary

A leading housing organization in Norwich seeks a Housing Management Coordinator to ensure tenants receive essential support, maintain properties, and oversee housing claims. This role demands compassion, a proactive approach, and experience in managing housing cases. The successful applicant will benefit from generous leave, health benefits, and various discounts. Join a team that values every member and strives to make a significant difference in the community.

Benefits

34 days leave increasing to 39

Health cash plan

800+ high street discounts

Career growth opportunities

Qualifications

• Proven experience in landlord and housing management duties.
• Capable of taking formal tenancy action.
• Valid driving license and insured vehicle for business.
• Enhanced DBS check required.

Responsibilities

• Provide tenancy support for customers.
• Make sure properties are well maintained.
• Assist customers in housing benefit claims.
• Turn around vacant properties within set timescales.
• Ensure health and safety compliance.

Skills

Experience in managing housing management caseload

Ability to influence diverse groups

Knowledge of re-letting units

Confident with collaborative work

Technology use for support plans

Job description

Job Description - Housing Management Coordinator (251933)

Pay £25,838 per annum and great benefits including Health Cash Plan

Permanent, full time 37.5 hrs per week on a rota system

Based at Wilkinson House covering properties across Wymondham & Norwich

We can’t offer a CoS for this role

Home, a place where you belong

This is a great opportunity for a Housing Management Coordinator to join our team here in Wilkinson House. As our Housing and Property specialist, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

What you’ll do

Customer group - Customers who have experienced homelessness with a variety of needs including but not limited to offending, physical/mental health and substance misuse.

Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.

Help our customers with housing benefit claims, making sure that these are received on their rent account.

Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.

Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void properties within set timescales.

Ensuring we are health and safety compliant and that maintenance standards are met.

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

Experience in managing a housing management caseload and overseeing landlord and housing management duties

Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.

Able to take on a lead role within the team, offering guidance and support to your colleagues

The ability to work on your own initiative, positively influencing people from all different backgrounds.

Confident working collaboratively with colleagues in other parts of the business as well as with external partners

Rota system, working Monday to Friday with one Saturday every two weeks.

Based at our service in Wymondham (Wilkinson House) you’ll spend your time travelling around the properties in Wymondham & Norwich

Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,

To get from A to B, you’ll need a valid driving licence and a vehicle insured for business purposes.

The great news is that we’ll pay your mileage!

You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Colleagues really matter to us, that’s why we’re the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.