Housing Management Administrator

Orwell Housing; Ipswich; Hybrid; GBP 14,000 - 24,000; Part time

Job summary

A community-focused housing organization in Ipswich is seeking a part-time Housing Management Administrator to support Housing Officers in delivering excellent customer service. Responsibilities include managing calls, entering housing applications, and assisting with legal documentation. Candidates should have experience in administration, a positive attitude, and familiarity with IT systems. The role offers continuous training and a supportive team environment.

Benefits

Ongoing training and development

22 days annual leave (pro rata)

Wellbeing programme

Cashback Health plan

Free parking

Qualifications

• Minimum 6 months experience in administration and customer service.
• Confident with IT systems, especially Microsoft Office.
• Willingness to learn about housing legislation, welfare benefits, and GDPR.

Responsibilities

• Manage calls and deliver customer service.
• Enter housing applications and produce tenancy agreements.
• Support Housing Officers in maximizing rental income.

Skills

Administration and customer service

IT systems (Microsoft Office)

Multitasking and prioritization

Communication skills

Knowledge of housing legislation and welfare benefits

Education

GCSEs in English and Maths (A–C)

QCF Level 2 in Business Administration

Job description

Housing Management Administrator

IP370

Part‑time – 23 hours per week

Location: Ipswich / Hybrid

Salary: £14,902.16 (FTE £23,973.04)

At Orwell, people are at the heart of everything we do. We’re proud to provide homes, care, and support that make a real difference in our communities. We’re now looking for a Housing Management Administrator to join our Housing Management Team – someone who is solutions‑focused, values‑driven, and ready to help us deliver excellent services to our customers.

Why Join Team Orwell?

We live by our values of PACE:

• People‑focused – we treat everyone fairly, with dignity and respect.
• Ambitious – we’re growing so we can do more for our communities.
• Collaborative – we work together with tenants, colleagues, and partners to find the best solutions.
• Effective – we lead with expertise, efficiency, and a commitment to excellence.

Joining us means being part of a supportive team where your ideas matter, your growth is encouraged, and your work has a real impact.

What You’ll Be Doing

As a Housing Management Administrator, you’ll play a key role in supporting Housing Officers and ensuring our customers receive a high‑quality service. Your day‑to‑day will include:

• Managing calls whilst delivering friendly, helpful customer service and resolving basic queries.
• Entering housing applications into the system, producing tenancy agreements and other relevant sign‑up documentation.
• Supporting Housing Officers in the maximisation of rental income, including monitoring housing benefit entitlements and generating legal documentation in relation to possession.
• Any other ad‑hoc administrative duties and specific project work as required, such as completing tenancy changes on the system.
• Promoting equality, inclusion, and safeguarding across all interactions.
• Collaborating with colleagues to improve services and share best practice.

This is a role where no two days are the same – you’ll be problem‑solving, supporting customers, and contributing to the smooth running of our housing services.

What We’re Looking For

• Experienced in administration and customer service (minimum 6 months).
• Confident with IT systems, especially Microsoft Office.
• Skilled at multitasking, prioritising, and working independently.
• A clear communicator with a positive “can‑do” attitude.
• Knowledgeable (or willing to learn) about housing legislation, welfare benefits, and GDPR.
• Passionate about inclusion, fairness, and delivering excellent customer service.
• Qualifications such as GCSEs in English and Maths (A–C) and / or QCF Level 2 in Business Administration are required, with a willingness to continue learning and developing.

What We Offer

• A supportive, collaborative team culture.
• Ongoing training and development opportunities.
• The chance to make a meaningful difference in people’s lives.
• 22 days annual leave (pro rata) plus bank holidays.
• Reward and recognition awards.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
• Wellbeing programme.
• Cashback Health plan.
• Access to Blue Light Card – membership fees apply.
• Free parking.

Ready to Apply?

If you’re looking for a role where you can grow, contribute, and be part of something bigger, we’d love to hear from you. Join us at Orwell and help us build thriving communities together.

Apply today and become part of Team Orwell

Interview dates: 8 December – Orwell reserves the right to close the vacancy early to review applications.

Before applying…

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

If there’s a barrier to you applying for any of our roles, we’d like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing [e-mail].

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the privacy notice https://www.orwell-housing.co.uk/about-us/privacy-policy/.

By applying to this job you agree you have read, understand and accept the content of the Privacy Notice https://www.orwell-housing.co.uk/about-us/privacy-policy/ consent to the processing of your data as part of this application.

For employment documents and policies and more information and guidance, check out our career hub – https://www.orwell-housing.co.uk/careers/.