Housing Liaison & Tenancy Sustainment Officer

St Mungo's; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community support organization in the UK is seeking a passionate individual for a role in housing advocacy. You will support clients with complex needs, preventing homelessness through housing support and advocacy. Ideal candidates should have strong communication skills and an empathetic approach to substance use and homelessness, with opportunities for personal and professional growth in a supportive team environment.

Qualifications

• Strong communicator and relationship builder.
• Empathetic to the challenges of substance use and homelessness.
• Proactive, flexible, and confident working independently.

Responsibilities

• Advocate for clients at housing appointments and with local authorities.
• Support housing applications and gather essential documentation.
• Collaborate with Recovery Workers and Criminal Justice teams.
• Refer clients to floating support and help access grants for essentials.
• Prevent evictions and source alternative housing options.
• Raise safeguarding alerts and liaise with social services when needed.

Skills

Strong communication

Empathy towards substance use and homelessness

Proactive and flexible attitude

Ability to work independently

Job description

Secondment / fixed term opportunity until March 2027

We’re a small, passionate team supporting people with complex needs across Richmond and Wandsworth. As part of the wider Community Drug & Alcohol Recovery Services (RWCDAS), we help clients stabilise their lives through housing support and advocacy. Based in South London and operating across both Richmond and Wandsworth, the Outreach Team is part of the South London and Maudsley NHS Foundation Trust (SLAM).

You’ll work closely with local Housing Options Teams and accommodation providers to assess housing needs, prevent homelessness, and secure suitable accommodation. You’ll hold a small caseload and deliver targeted tenancy sustainment interventions that truly change lives. Duties will include;

• Advocate for clients at housing appointments and with local authorities
• Support housing applications and gather essential documentation
• Collaborate with Recovery Workers and Criminal Justice teams
• Refer clients to floating support and help access grants for essentials
• Prevent evictions and source alternative housing options
• Raise safeguarding alerts and liaise with social services when needed

About you

We’re looking for someone who is;

• A strong communicator and relationship builder
• Empathetic to the challenges of substance use and homelessness
• Proactive, flexible, and confident working independently
• Keen to grow their skills in housing and recovery support

You’ll be part of a supportive team of seven, receive regular supervision, and have the autonomy to manage your own caseload. This is your chance to make a tangible impact in people’s lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to Apply

Please download the job description and person specification from the advert page.

If you have any questions or would like more information about the role, please get in touch with

When you're ready to apply you can click the ‘Apply Now’ Button to start your online application form.

Closing Date : 10.00 am, 25th November 2025

Interview and assessment date : 4th December 2025

Applying for internal secondments

Secondments are available to internal staff. For internal staff an offer will be conditional; subject to receipt of a satisfactory internal reference from your current line manager.

Locums, current agency workers and volunteers can also apply for these roles, but if successful, would be appointed on a fixed-term contract basis. Any offer will be conditional; subject to receipt of satisfactory pre-employment checks.

At the end of a secondment, staff members will return to the terms and conditions of their substantive post. If, however, a secondment is later made permanent the staff member will (as a permanent change) remain on St Mungo’s current standard terms and conditions of employment.