Housing Income Support Specialist

North East Combined Authority; North Tyneside; A distancia; GBP 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Basic DBS Check

Flexible working arrangements

Descripción de la vacante

North Tyneside Council is seeking a motivated Housing Income Assistant to join the Housing Management Income Team. You will provide high-quality administrative and customer support, manage enquiries and support income collection to sustain tenancies.

The role involves assisting with Universal Credit processes, maintaining accurate records, and collaborating with officers and partner agencies to deliver coordinated services. A DBS check is required and flexible working arrangements are welcomed.

Formación

• Experience in a busy office or customer support environment.
• Good ICT skills and ability to use Microsoft 365.
• Understanding of welfare benefits, housing services, or Universal Credit processes would be advantageous.

Responsabilidades

• Provide high quality administrative and customer support to the Housing Income Service.
• Manage customer enquiries and maintain accurate case records.
• Support income collection activities and Universal Credit processes.

Conocimientos

Administrative skills

Customer service

Communication

Herramientas

Microsoft 365

Descripción del empleo

North Tyneside Council is seeking a motivated Housing Income Assistant to join the Housing Management Income Team. You will provide high-quality administrative and customer support, manage enquiries and support income collection to sustain tenancies.

The role involves assisting with Universal Credit processes, maintaining accurate records, and collaborating with officers and partner agencies to deliver coordinated services. A DBS check is required and flexible working arrangements are welcomed.