Housing Admin & Tenant Support Specialist

The Methodist Church in Britain; Mansfield; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Supportive working environment

Opportunities for professional develop

Job summary

Mansfield District Council is seeking a Housing Management Assistant within the Tenancy Services team to support administration and customer service. The role focuses on processing tenancy changes, keeping tenant records accurate, handling enquiries and arranging repairs and lettings.

The breadth of work includes garages, estate inspections, void processes and admin for ASB and safeguarding cases alongside day-to-day customer work; housing experience is an advantage rather than a requirement.

Qualifications

• Housing experience is an advantage, not a requirement.

Responsibilities

• Process tenancy changes and prepare tenancy documentation
• Maintain accurate tenant records and housing management systems
• Manage garage applications, allocations and related administration
• Support lettings and monitor terminations, key returns and void processes to limit void rent loss
• Handle customer enquiries and provide excellent customer service
• Provide administrative support for tenancy management, ASB and safeguarding cases
• Coordinate estate inspections and follow-up actions
• Arrange repairs and monitor completion of works
• Manage door entry fobs, community facility bookings and access records
• Process invoices, purchase orders, recharges and other financial transactions
• Liaise with tenants, contractors, partner agencies and internal teams
• Support service standards, performance targets and Tenant Satisfaction Measures

Skills

Strong organisational skills

Administrative skills

Excellent customer service

Communicating effectively

Maintaining accurate records

Discretion with sensitive information

Tools

Housing management system

Microsoft Office

Job description

Mansfield District Council is seeking a Housing Management Assistant within the Tenancy Services team to support administration and customer service. The role focuses on processing tenancy changes, keeping tenant records accurate, handling enquiries and arranging repairs and lettings.

The breadth of work includes garages, estate inspections, void processes and admin for ASB and safeguarding cases alongside day-to-day customer work; housing experience is an advantage rather than a requirement.