Tenant Services & Housing Admin Specialist

North Northants; Kettering, Corby; A distancia; GBP 30.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Pension scheme

Generous leave entitlement

Descripción de la vacante

North Northamptonshire Council is seeking a Housing Assistant to provide high-quality administrative support to the Housing Management Team in Kettering and Corby. You will help deliver efficient housing services, support tenants and residents, manage enquiries and maintain accurate records to help create safe, well-managed communities.

The role requires GCSEs including Maths and English, strong IT skills, experience in office administration and a customer-focused approach.

Formación

• GCSEs including Maths and English are required.
• Experience in a busy front-facing environment is essential.
• Experience of general clerical and administrative duties is needed.

Responsabilidades

• Provide a high-quality front-line housing service and respond to customer enquiries.
• Support tenancy management processes including new tenancies, changes, exchanges and terminations.
• Administer void properties, coordinate viewings, sign-ups and maintain records.
• Manage garage lettings, inspections and tenancy administration.
• Process rental account transactions, payments, invoices and refunds.
• Support home and estate inspections and tenant engagement activities.
• Provide admin support for ASB and tenancy casework.
• Maintain accurate records and monitor shared inboxes and correspondence.

Conocimientos

Customer service

Front desk experience

Time management

Communication

Data entry

Discretion

Educación

GCSEs including Maths & English

Herramientas

Microsoft Office Suite

Descripción del empleo

North Northamptonshire Council is seeking a Housing Assistant to provide high-quality administrative support to the Housing Management Team in Kettering and Corby. You will help deliver efficient housing services, support tenants and residents, manage enquiries and maintain accurate records to help create safe, well-managed communities.

The role requires GCSEs including Maths and English, strong IT skills, experience in office administration and a customer-focused approach.