Housing Income Assistant

North East Combined Authority; North Tyneside; Remote; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Basic DBS Check

Flexible working arrangements

Job summary

North Tyneside Council is seeking a motivated Housing Income Assistant to join the Housing Management Income Team. You will provide high-quality administrative and customer support, manage enquiries and support income collection to sustain tenancies.

The role involves assisting with Universal Credit processes, maintaining accurate records, and collaborating with officers and partner agencies to deliver coordinated services. A DBS check is required and flexible working arrangements are welcomed.

Qualifications

• Experience in a busy office or customer support environment.
• Good ICT skills and ability to use Microsoft 365.
• Understanding of welfare benefits, housing services, or Universal Credit processes would be advantageous.

Responsibilities

• Provide high quality administrative and customer support to the Housing Income Service.
• Manage customer enquiries and maintain accurate case records.
• Support income collection activities and Universal Credit processes.

Skills

Administrative skills

Customer service

Communication

Tools

Microsoft 365

Job description

Housing Income Assistant

Housing Management - Income Team | Housing and Property Services

Grade 5 | 37 Hours per Week

Join Our Housing Income Team

We're looking for a motivated and customer focused Housing Income Assistant to join our Housing Management Income Team. As a key member of the service, you will be a first point of contact for tenants and support the delivery of an effective income collection and tenancy sustainment service. Your work will play an important role in helping tenants maintain their tenancies, access the right support, and contribute to strong income collection performance across the housing service by ensuring enquiries are managed efficiently while supporting officers and partners to deliver coordinated services.

About the Team

The Housing Income Team supports residents to sustain their tenancies by providing advice, early intervention, income collection and access to financial support services. Our work helps protect rental income that funds essential housing services while supporting positive outcomes for tenants and communities across the borough delivering first class customer service in line with the Councils core values.

About the Role

As a Housing Income Assistant, you will provide high quality administrative and customer support to the Housing Income Service. You will manage customer enquiries, maintain accurate case records, support income collection activities, assist with Universal Credit processes and help ensure customers receive the advice and support they need at the earliest opportunity. Success in the role will be measured through excellent customer service, accurate case management, effective administration, and contribution to service performance targets. This is a varied, evolving and challenging role in a fast-paced environment and it is envisaged the successful applicant could progress to an Income Officer role in the future.

The Successful Candidate

In addition to supporting day-to-day income management activities, you will work collaboratively with colleagues and partner agencies, assist with legal and governance processes, identify safeguarding concerns and contribute to service improvement. You'll be organised, resilient, and able to balance competing priorities while maintaining a customer-focused approach.

You will have strong administrative, communication and customer service skills, experience working in a busy office or customer support environment and confidence using ICT systems including Microsoft 365. An understanding of welfare benefits, housing services, or Universal Credit processes would be advantageous, although support and development opportunities will be available for candidates with transferable skills and the right attitude.

Why Join Us?

You'll be joining a supportive team that makes a real difference to residents' lives every day, helping people sustain their homes while delivering an efficient and effective housing income service. We are committed to our values of We Listen, We Care, We Are Ambitious, and We Are Good Value for Money, and we welcome applications from candidates who share these values

Contact:

For an informal conversation regarding the vacancy, please contact:

NAME – Val Kerridge, Income Manager

EMAIL [e-mail]

Or,

NAME – Dawn Mitchell, Income Manager

EMAIL [e-mail]

• A Basic Level DBS Check will be required for this post
• Applications based upon flexible working arrangements are welcomed and will be given full consideration.

Why North Tyneside Council?

Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.

As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.

Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference.

If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.

Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.

Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.

Our Carbon Net-Zero 2030 Action Plan

In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.

We recognise the significant role we can play in the borough in helping to limit climate change, but we can’t do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.

To learn more about Our Carbon Net-Zero 2030 Action Plan, click here.