Remote Income Housing Officer: Tenancy & Revenue

Bernicia; Ashington; In loco; GBP 34.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

28 days annual leave (plus bank holid­

Working from home up to 2 days perwk

Health cash plan membership

Gym membership discounts

Generous pension with life insurance

Descrizione del lavoro

Bernicia in Ashington is seeking a Housing Officer (Income) to join our Housing Services team. You will manage a patch of accounts, take ownership of income collection and arrears, and support tenants through early intervention and tailored repayment solutions.

The role involves home visits, regular contact with tenants, representing the organisation at court hearings, and working with internal teams and external agencies to improve service delivery. A driving licence is required.

Competenze

• Good standard of general education.
• Excellent interpersonal and communication skills, both written and verbal.
• Experience dealing with vulnerable customers and managing difficult conversations.
• Strong IT skills, including experience using Microsoft Office applications.

Mansioni

• Manage a patch of accounts, taking ownership of income collection and arrears management.
• Support tenants through early intervention and tailored repayment solutions.
• Conduct home visits and maintain regular contact with tenants.
• Represent the organisation at court hearings and support legal processes where required.
• Management and collection of former tenant arrears.
• Taking incoming calls from the automated income collection system.
• Work collaboratively with internal teams and external agencies.
• Identify and respond appropriately to safeguarding concerns.
• Identify opportunities for service improvements and deliver changes effectively.
• Participate in new initiatives to improve performance and service delivery.
• Provide an excellent, accessible, and responsive service to all customers.

Conoscenze

Interpersonal skills

Communication skills

Customer service

IT skills

Formazione

General education standard

Strumenti

Microsoft Office

QL

Salesforce

VoiceScape

Descrizione del lavoro

Bernicia in Ashington is seeking a Housing Officer (Income) to join our Housing Services team. You will manage a patch of accounts, take ownership of income collection and arrears, and support tenants through early intervention and tailored repayment solutions.

The role involves home visits, regular contact with tenants, representing the organisation at court hearings, and working with internal teams and external agencies to improve service delivery. A driving licence is required.