Housing Estates Support Officer (RP0017)

Welwyn Hatfield Borough Council; United Kingdom; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A local government authority in the UK seeks a Housing Estates Services Support Officer to manage administration tasks, assist with contract management, and provide excellent customer service. This hybrid role includes supporting the neighbourhood team, requiring strong communication and IT skills. A full UK driving licence is essential, along with the ability to work collaboratively. The position offers a competitive starting salary and employee benefits including a local government pension scheme.

Benefits

Flexible working

Health and wellbeing events

Cycle to work scheme

Local sport provider discount

Generous annual leave

Training and development programme

Qualifications

• Experience in the housing sector or a similar customer-facing role.
• High standard of customer service delivery.
• Ability to converse in accurate spoken English.

Responsibilities

• Manage administration tasks and customer calls.
• Assist with onsite inspections and contract management.
• Provide high-quality administrative support to the neighbourhood team.

Skills

Customer care skills

Problem-solving skills

Good IT skills

Ability to prioritise workload

Job description

Housing Estates Services Support Officer(RP0017)Fixed Term Contract to December 2026Starting salary £27,544 with progression to £29,383 through annual increments subject to satisfactory service37 hours per week (hybrid working)We have an exciting opportunity for a Housing Estate Services Support Officer to join our team.At Welwyn and Hatfield Borough Council we work hard to improve the lives and wellbeing of our tenants and leaseholders through a sense of community where people feel safe in their neighbourhoods and which they can enjoy and take pride in.The focus of this role will be the management of administration tasks, taking customer calls and writing letters and emails within the office. You will be assisting the Housing Estates Services Manager and Neighbourhood team with onsite inspections and contract management across Welwyn and Hatfield.You will be a motivated individual, customer focused and proactive. You will provide a high-quality administration service to support the delivery of the neighbourhood and estate management functions across the borough.We are looking for someone who understands what great customer service involves and a commitment to delivering outstanding results. You will be able to work collaboratively and build successful working relationships with key stakeholders, partners and customers.We are looking for someone with experience of working in the housing sector, helpdesk environment or a similar customer facing role with strong customer care skills. You will have delivered a high standard of customer service and demonstrated initiative and problem-solving skills. Prioritise workload to meet deadlines but flexible enough to meet the needs of the business is essential. You will have good IT skills and have experience of raising and processing orders.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.A full UK driving licence and have access to a vehicle.You will be required to attend the office four days a week, with one day working at home, depending on service needs.Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.We offer an attractive working environment in the heart of Welwyn Garden City, with close transport links and amenities. We offer flexible working for that work life balance, health and wellbeing events, cycle to work scheme and a discount for a local sport provider. We provide generous annual leave and the local government pension scheme. We have a training and development programme that we help you learn the skills that matter. Our full list of benefits can be found hereMy Rewards – CareersIf you are passionate about helping people and enjoy working in a fast-paced environment alongside a great team – we want to hear from you.We do not offer sponsorship for employment in the UK.Applications close on 23 November 2025Remote assessments will be held on 27 November 2025Face to face interviews will be held on 2 December 2025

**Keywords**

Welwyn Hatfield Borough Council, local government, housing, administration, tenants, leaseholders, stakeholders, neighbourhoods, estates