Housing Compliance Officer

Reed; Basildon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Housing Compliance Officer to oversee compliance within the Housing Ombudsman team. The role involves ensuring adherence to regulatory standards and handling Ombudsman-related requests. Candidates should have experience in customer service, excellent communication skills, and knowledge of the Housing Ombudsman Complaint Handling Code. This hybrid position offers £17.79 PAYE per hour or £20.32 umbrella per hour, and is temporary until the end of March 2026.

Qualifications

• Proven experience in a similar role within a contact centre or customer service environment.
• Preferred experience in a social housing or public sector service environment.
• Excellent communication skills, both verbal and written, across telephone and digital platforms.

Responsibilities

• Act as the primary liaison within the Housing Ombudsman team.
• Ensure compliance with the Housing Ombudsman Complaint Handling Code.
• Track and report on Ombudsman determinations.
• Work closely with Complaint Investigators to resolve issues.
• Maintain accurate records of all interactions for compliance.

Skills

Experience in a contact centre or customer service

Excellent communication skills

Organisational and time management skills

Experience in a compliance setting

Knowledge of the Housing Ombudsman Complaint Handling Code

Job description

Housing Compliance Officer

• Location: Pitsea, SS13 - hybrid working
• Job Type: Temporary (until end of March 2026)
• Salary: £17.79 PAYE per hour or £20.32 umbrella per hour

We are seeking a Housing Compliance Officer to manage all interactions within the Housing Ombudsman team, ensuring full compliance with determinations and managing all Ombudsman-related requests. This role is crucial in maintaining accountability and ensuring the organisation adheres to regulatory standards.

Day-to-day of the role:

• Act as the primary liaison within the Housing Ombudsman team, managing responses to requests for information and compliance with determinations.
• Ensure compliance with the Housing Ombudsman Complaint Handling Code and all relevant regulatory requirements.
• Track and report on Ombudsman determinations, ensuring actions are implemented promptly and accurately.
• Work closely with Complaint Investigators and other internal teams to ensure that complaints referred to the Ombudsman are resolved appropriately.
• Maintain accurate records of all interactions with the Ombudsman for audit and compliance purposes.

Required Skills & Qualifications:

• Proven experience in a similar role within a contact centre or customer service environment.
• Preferred experience in a social housing or similar public sector service environment.
• Excellent communication skills, both verbal and written, across telephone and digital platforms.
• Organisational and time management skills, with the ability to deliver against SLAs.
• Demonstrable experience of working in a compliance setting.
• Excellent knowledge of the Housing Ombudsman Complaint Handling Code.

To apply for the Housing Compliance Officer position, please submit your CV relevant experience