Housing Assistant

The Methodist Church in Britain; Stanley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave 26–31 days

Birthday leave

Pension

Health cash plan

Flexible benefits

Funding for qualifications

Car payment £2,405 per annum

Agile working

Job summary

Karbon Homes is recruiting a Housing Assistant for its Area 5 Housing Team on a fixed-term basis running to August 2027. The role handles administration for the team, including records, invoice payments and general customer queries, alongside garage site allocations and furniture service enquiries.

What sets it apart is lone working in the community and in tenants' homes, with regular travel, a car payment and agile working on a 37-hour week.

Qualifications

• Excellent communication skills.
• Ability to plan and prioritise own workload to targets and tight deadlines.
• Ability to work on own initiative, including lone working.

Responsibilities

• Provide administrative support to the team, including maintaining records and mail merges.
• Process invoice payments and manage invoice queries.
• Deal with general customer enquiries.
• Allocate, sign up and monitor garage sites.
• Handle enquiries about the furniture service.
• Support colleagues with home visits.
• Support scheme and estate inspections.
• Support anti-social behaviour cases.
• Take part in community events.

Skills

Excellent communication skills

Ability to plan and prioritise own 工作量

Ability to work on own initiative, lon

Job description

Karbon Homes is recruiting a Housing Assistant for its Area 5 Housing Team on a fixed-term basis running to August 2027. The post handles administration for the team, including records, invoice payments and general customer queries, alongside garage site allocations and furniture service enquiries. What sets it apart is lone working in the community and in tenants' homes, with regular travel, a car payment and agile working on a 37-hour week. A full UK driving licence and access to a vehicle are essential.

What the job involves

• Provide administrative support to the team, including maintaining records and mail merges
• Process invoice payments and manage invoice queries
• Deal with general customer enquiries
• Allocate, sign up and monitor garage sites
• Handle enquiries about the furniture service
• Support colleagues with home visits
• Support scheme and estate inspections
• Support anti-social behaviour cases
• Take part in community events

Skills & knowledge

• Excellent communication skills
• Ability to plan and prioritise own workload to targets and tight deadlines
• Ability to work on own initiative, including lone working

Checks & eligibility

• Full UK driving licence
• Access to a vehicle for work purposes
• Basic DBS check

Nice to have

• Previous knowledge and experience within a social housing environment
• Knowledge of housing legislation
• Knowledge of welfare reform changes

What’s offered

• 26 days annual leave, rising to 31 after 3 years
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences and learning events
• Car payment of £2,405 per annum
• Agile working