Housing Assistant

Karbon Homes; Stanley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

26 days annual leave

Birthday leave

Pension

Health cash plan

Flexible benefits

Funding for qualifications

Job summary

Karbon Homes in Greengates is seeking a Housing Assistant to provide an efficient admin service, maintain records, process invoices and assist with garage site allocations and our furniture service.

The role also supports home visits, estate inspections, ASB cases, and community events, with lone working in the community and tenant homes. A full UK driving licence is essential for travel.

Qualifications

• Excellent communication skills and ability to plan and prioritise workload.
• Ability to work to targets and deadlines.
• Full UK driving licence and access to a vehicle for work.
• Experience in social housing or welfare reform knowledge is an advantage.

Responsibilities

• Provide admin services including records, mail merges, and invoice payments.
• Handle general customer enquiries and garage site allocations and sign ups.
• Support home visits, scheme and estate inspections, and anti-social behaviour cases.
• Participate in community events.

Skills

Communication skills

Planning & organisation

Target-driven

Driving licence

Job description

Come and make a difference at Karbon

as a Housing Assistant

We're looking for a passionate and skilled individual to join us as a Housing Assistant in our Area 5 Housing Team. This is a fantastic opportunity to be part of a team that’s making a real difference in people's lives.

About The Role

You’ll provide an efficient administrative service which will include the maintenance of records on behalf of the team, mail merges, and process payment of invoices and manage general queries relating to invoices. You’ll be required to deal with general customer enquiries, the allocation, sign up and monitoring of garage sites and enquiries relating to our furniture service. You’ll also support colleagues with home visits, scheme or estate inspections, anti‑social behaviour cases and take part in community events.

About You

You should have excellent communication skills and the ability to plan and prioritise your own workload often working to targets and tight deadlines. You will be part of a team but the role does require the ability to work on your own initiative and carry out lone working in the community and in tenant’s homes. Previous knowledge and experience within a social housing environment, housing legislation and knowledge of welfare reform changes would be an advantage.

A full UK driving licence and access to a vehicle for work purposes is essential.

Working With Us

The successful candidate will work in our North team led by the Housing Team Manager, Gemma Brown. If you require further information about the role, please contact Gemma either via e‑mail: [e-mail] or via mobile on 07917174585.

Key Details

• Housing Assistant - Fixed term role until 31 August 2027
• Salary is £26,494 per annum plus a Karbon car payment of £2,405 per annum
• Location: Greengates
• Regular travel will be required
• 37 hours per week with agile working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you’re applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre‑employment checks.

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Key Dates

Closing date for applications

Tuesday 3 November 2026

Interview date

Interviews are expected to take place between early and mid‑November.

We’re Inclusive

We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at [e-mail]