Housing Officer

Karbon Homes; Stanley; On-site; GBP 37,000 - 40,000; Full time

Benefits offered by this job

26 days leave

Birthday leave

Pension

Health cash plan

Flexible benefits

Funding for qualifications

Job summary

Karbon Homes in Greengates is seeking a Housing Officer to join the Area 5 Housing Team covering Consett and surrounding areas. The role involves visiting customers, managing low-level anti-social behaviour, estate inspections, and void management including allocation and letting of homes.

You'll need strong communication and organisational skills, and the ability to work to targets with agile IT systems. You will join a North team led by Gemma Brown; a full UK driving licence and access to a

Qualifications

• Experience in social housing environment is advantageous.
• Ability to plan and prioritise workload and meet deadlines.
• Willingness to work lone and in customers' homes when needed.
• Knowledge of housing legislation and welfare reform is beneficial.

Responsibilities

• Undertake customer visits and support residents in the community.
• Manage low-level anti-social behaviour cases and estate inspections.
• Oversee void management, including allocation and letting of homes.
• Work with IT systems and communicate effectively to residents and colleagues.

Skills

Communication skills

Planning & prioritising

Independent worker

Customer focus

Tools

Full UK driving licence

Job description

Come and make a difference at Karbon as a Housing Officer

We're looking to appoint a suitably experienced individual for the role of Housing Officerwithin the Area 5 Housing Team. This team covers general needs housing within the Consett and surrounding areas.

About The Role

We're looking for someone who combines a positive attitude with strong communication and relationship-building skills. You'll be confident working with customers and colleagues, helping to deliver services that make a real difference in our communities.

As a Housing Officer, you'll undertake customer visits, manage low-level anti-social behaviour cases, carry out estate inspections and oversee void management, including the allocation and letting of homes.

You'll be organised, able to manage competing priorities and comfortable using a wide range IT systems. Above all, you'll be someone who can build trust, communicate effectively and put customers at the heart of what you do.

About You

You should have excellent communication skills and the ability to plan and prioritise your own workload often working to targets and tight deadlines. You will be part of a team but the role does require the ability to work on your own initiative and carry out lone working in the community and in customer's homes. Previous knowledge and experience within a social housing environment, housing legislation and knowledge of welfare reform changes would be an advantage.

A full UK driving licence and access to a vehicle for work purposes is essential.

Working With Us

The successful candidate will work in our North team led by the Housing Team Manager, Gemma Brown. If you require further information about the role, please contact Gemma either via e-mail: [e-mail] via mobile on 07917174585.

Key Details

• Housing Officer - Fixed term role until 31 March 2027
• Salary is £37,363 per annum plus a Karbon car payment of £2,405 per annum
• Location: Greengates
• Regular travel will be required
• 37 hours per week with agile working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Why Join Us

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

We love seeing the real you in your application. It's fine to use AI tools for things like polishing grammar or improving formatting - but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.

Key Dates

Closing date for applications

Thursday 29 October 2026

We may close the advert early if we receive a high volume of strong applications - so don't wait too long to apply!

Interview date

Interviews are expected to take place between early and mid-November.

We're Inclusive

We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at [e-mail]

A Note for Recruitment Agencies

We're lucky to have a great Preferred Supplier List (PSL) in place, so we're not looking for additional agency support right now. Thanks for understanding-we've got this covered!