Housing Officer

The Methodist Church in Britain; Stanley; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

26 days annual leave

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Funding for qualifications, conference

Karbon car payment of £2,405 per annum

Agile working

Job summary

Karbon Homes is seeking a fixed-term Housing Officer for the Area 5 Housing Team supporting Consett area. The role focuses on customer visits, antisocial behaviour cases, estate inspections, and void management, including allocating and letting homes.

The post involves lone working in customers' homes, regular travel, agile working across a 37-hour week, and requires a full UK driving licence and access to a vehicle.

Qualifications

• Suitable relevant experience.
• Full UK driving licence.
• Access to a vehicle for work purposes.
• Basic DBS check.
• Nice to have: experience in social housing environment.
• Knowledge of housing legislation and welfare reform changes.

Responsibilities

• Carry out customer visits.
• Manage low-level anti-social behaviour cases.
• Carry out estate inspections.
• Oversee void management, including allocating and letting homes.

Skills

Excellent communication

Plan and prioritise workload

Lone working

Team player

Job description

This fixed-term Housing Officer post sits in Karbon Homes' Area 5 Housing Team, which covers general needs housing around Consett. The work centres on customer visits, low-level anti-social behaviour cases, estate inspections and void management, including allocating and letting homes. Much of it is lone working in the community and in customers' homes, with regular travel and agile working across a 37-hour week. A full UK driving licence and access to a vehicle for work are essential.

What the job involves

• Carry out customer visits
• Manage low-level anti-social behaviour cases
• Carry out estate inspections
• Oversee void management, including allocating and letting homes

What’s required

Experience

• Suitable relevant experience

Skills & knowledge

• Excellent communication skills
• Ability to plan and prioritise own workload to targets and tight deadlines
• Ability to work on own initiative, including lone working
• Ability to work as part of a team

Checks & eligibility

• Full UK driving licence
• Access to a vehicle for work purposes
• Basic DBS check

Nice to have

• Previous experience in a social housing environment
• Knowledge of housing legislation
• Knowledge of welfare reform changes

What’s offered

• 26 days annual leave, rising to 31 after 3 years
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Funding for qualifications, conferences and learning events
• Karbon car payment of £2,405 per annum
• Agile working