Housing and Support Officer

Morgan Hunt UK Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK recruitment agency is looking for a compassionate Housing Support Officer to join a team in Hanwell. In this varied role, you will support residents at risk of homelessness by managing caseloads, promoting wellbeing, and ensuring safety through various duties. The ideal candidate has experience in social care or housing and demonstrates strong communication and organisational skills. This position offers an opportunity to make a significant impact in the community.

Qualifications

• Experience supporting vulnerable people in housing or social care settings is preferred.
• Strong communication and organisational skills are essential.
• Must be empathetic, resilient, and confident in managing challenging situations.

Responsibilities

• Manage a caseload of residents and develop personalised support plans.
• Monitor rent accounts and take early action to prevent arrears.
• Promote tenancy compliance and respond to anti-social behaviour.
• Support residents in accessing training, employment, and community opportunities.
• Carry out reception duties and maintain health & safety records.

Skills

Experience supporting vulnerable people

Strong communication skills

Organisational skills

Empathy

Flexibility

Job description

YMCA St Paul's Group

Housing Support Officer

Pay Rate: £14.06

Role Type : Temp to Perm

Location: Hanwell

We're looking for a compassionate and proactive Housing Support Officer to join our team our clients in Hanwell, You'll be the first point of contact for residents and play a key role in creating a safe, supportive, and welcoming environment for people at risk of homelessness.

This is a varied, hands‑on role where your work will make a real difference - from day‑to‑day support and reception duties to promoting safety, well being, and independence.

Key Responsibilities

• Manage a caseload of residents and develop personalised support plans
• Monitor rent accounts and take early action to prevent arrears
• Promote tenancy compliance and respond appropriately to anti‑social behaviour
• Support residents to access training, employment, and community opportunities
• Carry out reception duties and contribute to health & safety, including first aid and fire safety
• Maintain accurate records and work collaboratively with internal teams and external partners

About You

• Experience supporting vulnerable people (housing, advice, or social care settings preferred)
• Strong communication and organisational skills
• Empathetic, resilient, and confident when managing challenging situations
• Flexible and able to work shifts, including evenings and weekends

If you're passionate about supporting others, enjoy a dynamic role, and want to contribute to positive change within the community, we'd love to hear from you.

Apply today or get in touch to find out more.

Morgan Hunt is a multi‑award‑winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.