Housing Allocations Officer

Tulip Recruitment; Newbury; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency in Newbury seeks a Housing Allocations Officer to support the management of the Common Housing Register. Responsibilities include handling housing queries, maintaining accurate records, and assisting vulnerable applicants. Applicants should have excellent communication skills and an understanding of allocations processes, along with GCSEs in English and Maths. The role offers hybrid working with a training period in-office.

Qualifications

• Strong communication skills to engage with applicants effectively.
• Ability to learn new systems quickly.

Responsibilities

• Provide front-line service handling housing queries.
• Assist with the operation of the housing register.
• Maintain accurate confidential records.

Skills

Communication skills

Understanding of allocations and lettings processes

Microsoft Office proficiency

Education

GCSEs including English and Maths at grade C or above

Job description

Overview

Are you passionate about helping people find safe and secure housing? Do you have strong communication skills and experience working in an office or housing environment?

We're looking for a Housing Allocations Officer to join our clients busy Housing Allocations team. You will play a key role supporting the management of the Common Housing Register and ensuring a smooth experience for applicants using the Choice Based Lettings (CBL) system.

Working Arrangements

• Hybrid working model: Once fully trained, you'll work remotely up to 60% of the time.
• Training period: Full-time in-office attendance required during initial onboarding (approx. 1 month or longer if necessary).
• No requirement for driving or site visits.

What You'll Be Doing

• Provide a professional front-line service—handling housing queries in person, over the phone, and in writing.
• Assist with the operation of the Common Housing Register by checking and inputting new applications and updating changes to existing applications.
• To input housing register applications on the housing ICT system and identify applicants for referral to the Homelessness Prevention & Relief Officers for further assistance
• Assist vulnerable applicants with completing forms and tracking their bids.
• Maintain accurate records, including confidential information such as medical evidence.
• Liaise with housing providers and other internal teams regarding allocations and nominations.
• Maintain stocks of standard forms and information for the public and officer use, raising Agresso orders for stationery and office equipment when required.
• Contribute to team meetings, minute-taking, scanning, and general admin support.
• Cover for the Allocations Team Leader when required in the lettings/advert process.

What You'll Need

Essential Skills & Experience:

• An understanding of allocations and lettings processes.
• Excellent written and verbal communication skills, with the ability to work with a wide range of people.
• Confidence using Microsoft Office (Outlook, Word, Excel).
• Willingness and ability to learn new systems quickly.
• GCSEs (or equivalent) including English and Maths at grade C or above.

Desirable

• Experience working in a housing or local government environment.
• Familiarity with medical/social issues that affect housing needs.
• Knowledge of housing legislation and invoicing processes.
• A housing-related qualification