HOUSING ALLOCATIONS ASSISTANT

Hull City Council; Hull and East Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local council in the UK is seeking a full-time Housing Allocations Assistant to join their Allocations Team. The role involves conducting customer interviews, property viewings, and ensuring effective communication with customers throughout their housing journey. Ideal candidates are flexible team players with a positive attitude towards change and a commitment to learning. This position is not eligible for sponsorship and requires the right to work in the UK.

Qualifications

• Ability to work flexibly within a team.
• Demonstrate a positive attitude to change.
• Commitment to self-development and learning.

Responsibilities

• Conduct customer interviews and property viewings.
• Visit empty properties to assess and prepare for new tenants.
• Provide advice and keep customers informed throughout their housing journey.

Job description

We are looking for a full-time (37hr per week) Housing Allocations Assistant. This post will be based in the Allocations Team within the Housing Access service. This team are responsible for letting the council’s available homes efficiently and within the Council’s Allocations Policy. This role is part of the initial point of contact for customers contacting the team and assists in the process of advertising and allocating available properties.

Duties within this role include carrying out customer interviews and accompanied viewings, visiting empty properties, and ensuring customers are kept up to date throughout their housing journey and provided with the appropriate advice. The successful candidate will work closely with the Housing Allocations Officers to ensure that properties are let in a timely and effective way, minimising rent loss to the Council whilst providing an excellent customer service.

The team operates on a citywide basis and staff may be required to work from different locations throughout the city, according to the requirements of the service. This role will involve some lone working (once fully trained) and partnership working with other service areas and organisations.

This role is perfect for those wanting to start a career in social housing. If you are able to work flexibly within a team, demonstrate a positive attitude to change, self-development and learning, please get in touch.

This role is not available for sponsorship, therefore is only open to applicants who have the right to work in the UK.

For an informal discussion about the role, please contact Remmie Aitcheson or Kailey Richardson, Housing Allocations Team Leader on 01482 612 368 or email [e-mail]

Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.