Housing Advice Assistant

Dudley Council; St James, South Elmham; On-site; GBP 9,000; Full time

Job summary

A local government authority in St James, South Elmham is seeking a Housing Advice Assistant to support the Homelessness Prevention & Response Team. The role involves aiding Homelessness Case Managers in delivering services to those facing homelessness or housing crises. Ideal candidates will have significant experience in customer service. This is a fixed-term contract for one year with an annual salary of £8,142, requiring office attendance of 3+ days a week.

Qualifications

• Significant experience in a customer service environment.

Responsibilities

• Provide support to Homelessness Case Managers to deliver a preventative and responsive service to those who are homeless or threatened with homelessness within the Borough.

Skills

Customer service experience

Job description

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Job Details

• Role: Housing Advice Assistant
• Salary: £8,142 per annum
• Contract: Fixed term, 1 year
• Working Hours: 37 hours per week

The Homelessness Prevention & Response Team aim to prevent homelessness wherever possible. We offer advice and support about housing options to those that are homeless, those who may be at risk of losing their home, have other urgent housing needs, or who simply want to know more about the options that are available to them.

Responsibilities

• Provide support to Homelessness Case Managers to deliver a preventative and responsive service to those who are homeless or threatened with homelessness within the Borough.

Qualifications

• Significant experience in a customer service environment.

For further enquiries please contact Zoe Millard at [e-mail].

Workplace Attendance: Working in the office 3+ days a week.

All applicants must be able to provide documentation to prove their right to work in the UK. Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.