Housing Administrator

4Recruitment Services; Kirkby-in-Ashfield; On-site; GBP 28,000; Full time

Job summary

A recruitment agency is seeking a Tenancy Services Coordinator to support housing management in Nottinghamshire. The successful candidate will maintain appointment systems, administer tenancies, and provide customer service. This role offers £17.39 per hour on a minimum 6-month contract with the potential for an extension. Applicants should be ready to undertake various duties, including acting as a point of contact for housing advice. This position will help enhance the overall effectiveness of tenancy and estate management.

Responsibilities

• Support effective provision of housing management.
• Maintain appointment system for Officers managing complaints and requests.
• Administer requests for tenancy exchanges and permissions.
• Initiate calls and responses to improve customer services.
• Provide housing advice to ensure effective tenancy management.

Job description

Tenancy Services Coordinator – Nottinghamshire

£17.39 ph Umbrella (approx. £27,200.00 per annum)

Minimum 6 month contract with view for extension

Duties and responsibilties

Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management.

Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan / co-ordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.

To administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval / refusal.

To initiate outgoing calls and enquiry responses and encourage customer feedback in order to improve customer services.

As required, undertake reception duties, deal with telephone and personal enquiries and provide housing advice to ensure effective delivery of the tenancy / estate management service.

To find out more information please contact Abbie at

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency