Housing Administrator

Reed; Dunstable; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A housing association in the UK is looking for a Voids Administrator to provide essential administrative support in managing empty properties. The role involves coordinating work across various teams, maintaining compliance with housing standards, and tracking void turnaround times. Ideal candidates will have strong administrative skills, attention to detail, and a proactive, customer-focused attitude. This position operates in a hybrid model, requiring some in-office presence while offering flexibility.

Qualifications

• Previous administrative experience in social housing or property services.
• Confident using housing management and repairs systems.
• Understanding of health & safety and property compliance.

Responsibilities

• Administer the end-to-end voids process from tenancy end to re-let.
• Coordinate works and access with different teams.
• Track void turnaround times and highlight delays.
• Ensure void properties meet social housing standards.

Skills

Administrative experience

Organisational skills

Attention to detail

IT systems proficiency

Communication skills

Job description

Voids Administratorင်

• Hourly Rate: £12.88 PAYE
• Location: Houghton Regis
• Job Type: Temporary, Hybrid (3 days in office)

We are seeking a Voids Administrator to provide high-quality administrative support within our housing association clients Property Services team. This role is crucial in managing empty properties efficiently, ensuring they are returned to a safe, compliant, and lettable standard within target timescales. This position helps to minimise rent loss and meet regulatory and service performance requirements.

Day-to-day of the role

• Administer the end-to-end voids process from tenancy end to re-let.
• Raise, update, and monitor repairs and void works orders using the housing management system.
• Liaise with surveyors, repairs teams, contractors, lettings, and housing officers to coordinate works and access.
• Maintain accurate and up-to-date records in line with audit and regulatory requirements.
• Track void turnaround times and highlight delays or risks to targets.
• Respond to enquiries from internal teams, contractors, and external partners.
• Ensure void properties meet social housing standards, policies, and procedures.

Required Skills & Qualifications

• Previous administrative experience, ideally CREA within social housing or property services.
• Strong organisational skills with the ability to manage competing priorities.
• High level of accuracy and attention to detail.
• Confident using IT systems, including housing management and repairs systems.
• Excellent communication skills.
• Desirable: Experience working with voids, repairs, or asset management teams; knowledge of social housing voids processes, lettings, and compliance requirements; understanding of health & safety and property compliance in social housing.

Personal Attributes

• Customer-focused with an understanding of social housing values.
• Proactive and able to work under pressure.
• Team-oriented with the ability to work independently.
• Committed to equality, diversity, and safeguarding.

Values & Compliance

• Work in line with the organisation’s values, policies, and regulatory standards.
• igadzirwa promote health & safety, safeguarding, and data protection at all times.

To apply for this Voids Administrator position, please submit your CV