Housing Admin & Coordination Officer (Hybrid)

Great Places Housing Association; England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

Healthcare scheme

Hybrid working

Annual leave

Rewards program

Professional membership fees

Employee discounts

Job summary

Great Places Housing Association is seeking a Neighbourhoods Administration Officer to support a regional team in delivering high-quality housing and neighbourhood management services. You will coordinate field-based activities, manage admin tasks, and assist managers to ensure efficient operations and excellent frontline customer experience.

You will use CRM and MS Office daily, maintain accurate records, and support reporting and data collection for performance tracking.

Qualifications

• Experience with CRM, case management and purchase order systems is desirable.
• Strong written and verbal communication skills.
• Excellent organisation and time-management abilities.
• Ability to collate information in a structured, clear manner.
• Ability to manage competing priorities and meet deadlines.
• Experience handling detailed administration and data confidentiality.
• Experience in busy housing/property management environments is preferred.
• Ability to liaise effectively with colleagues and stakeholders.
• Proficiency with Microsoft Office and housing management software.

Responsibilities

• Deliver high-quality administration for the regional housing team to support efficient operations.
• Coordinate activities of a field-based team with focus on health and safety practices.
• Carry out general admin tasks including meetings, training, and minutes.
• Assist Neighbourhood Services Managers with admin work to free up field-based colleagues for services in neighbourhoods and customers’ homes.
• Deputise for neighbourhood colleagues to ensure consistent service delivery.
• Support in producing reports and management information on performance and compliance.
• Contribute to regional action plans by collecting and recording data for progress tracking.
• Code invoices and raise purchase orders per procurement practices.

Skills

CRM systems

Case management

Purchase orders

Verbal communication

Written communication

Time management

Administrative tasks

Data handling

Tools

MS Office

Housing management software

CRM software

Job description

Great Places Housing Association is seeking a Neighbourhoods Administration Officer to support a regional team in delivering high-quality housing and neighbourhood management services. You will coordinate field-based activities, manage admin tasks, and assist managers to ensure efficient operations and excellent frontline customer experience.

You will use CRM and MS Office daily, maintain accurate records, and support reporting and data collection for performance tracking.