Hybrid Housing Officer: Empowering Resident Services

4Recruitment Services Ltd; Wimbledon; Hybrid; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

4Recruitment Services is seeking a Housing Officer for a housing association based in Morden. The role focuses on housing management, tenancy services and neighbourhood work, with a varied caseload and direct resident engagement.

You will attend the Morden office, visit residents’ homes, and work in the community as needed. The position offers hybrid working: 2 days at home and the rest at the office or in the field, to suit business needs.

Qualifikationen

• Experience in housing management and tenancy services.
• Strong customer engagement and resident liaison skills.
• Ability to manage a varied housing caseload and deadlines.

Aufgaben

• Conducting new tenancy sign-ups and customer needs assessments.
• Supporting the handover of regeneration properties.
• Managing resident enquiries, cases and housing-related issues through to resolution.
• Investigating and resolving complaints, ensuring appropriate actions are completed.
• Supporting residents across blocks or estates when services are disrupted and coordinating restoration of services.
• Organising and delivering estate events and resident engagement activities.
• Coordinating responses to customers with Neighbourhood Response, Customer Service and Clarion Response teams.
• Supporting vulnerable residents and identifying their needs.

Jobbeschreibung

4Recruitment Services is seeking a Housing Officer for a housing association based in Morden. The role focuses on housing management, tenancy services and neighbourhood work, with a varied caseload and direct resident engagement.

You will attend the Morden office, visit residents’ homes, and work in the community as needed. The position offers hybrid working: 2 days at home and the rest at the office or in the field, to suit business needs.