Hybrid Customer Services Officer – Housing

Local Space Housing Association; Romford; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

27 days annual leave

Pension scheme

Healthcare plan

Career development

Employee assistance programme

Eye care support

Bike/tech purchase schemes

Job summary

Local Space Housing Association is hiring 2 Customer Services Officers to provide high-quality, responsive support across multiple channels in our contact centre. You will act as the first point of contact for customer enquiries, ensuring accurate information and timely resolutions, and contribute to delivering a positive customer experience.

Join a values-driven team with a strong emphasis on learning and development, offering a range of benefits and a hybrid working setup from our East London

Responsibilities

• Deliver a high-quality, responsive, and customer-focused contact service across telephone, email, face-to-face, digital, and written channels.
• Be the first point of contact for customer enquiries, ensuring accurate information, timely resolutions and a positive experience.

Job description

Local Space Housing Association is hiring 2 Customer Services Officers to provide high-quality, responsive support across multiple channels in our contact centre. You will act as the first point of contact for customer enquiries, ensuring accurate information and timely resolutions, and contribute to delivering a positive customer experience.

Join a values-driven team with a strong emphasis on learning and development, offering a range of benefits and a hybrid working setup from our East London