Housing Services Coordinator – Hybrid Role

Pinnacle Group; Larkhill; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible Working Arrangements

Private Medical Insurance

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Season Ticket Loans

Personal Development Plans

Job summary

Pinnacle Group is recruiting a Housing Assistant to provide comprehensive support and administration for regional housing services. The role involves planning, scheduling and monitoring Housing Officer appointments, with a hybrid working pattern and some travel.

The successful candidate will operate in a fast-paced housing management environment, producing clear reports and handling complex issues while liaising with managers and stakeholders.

Qualifications

• Ability to work in fast moving, front line housing management environment.
• Ability to produce and present comprehensive professional reports clearly and concisely.
• Ability to use initiative and make accurate and timely decisions whilst under pressure.
• Ability to interpret and analyse data and performance information, identifying issues and resolution required.

Responsibilities

• Assist in following up unresolved issues from the occupancy cycle (voids) and ensure action items are completed.
• Coordinate, administer and monitor Housing Officer appointments/diaries, and manage short notices and long‑term planning with stakeholders.
• Contribute to management and allocation of garages as required.
• Provide up-to-date local information for families to improve experiences in new areas and housing facilities.
• Maintain accurate records in all operational systems and templates.
• Raise, report and monitor health and safety concerns impacting service families’ lived experience.
• Administer and support regional teams with follow-on in occupancy enquiries (AND A, ASB, etc.).

Skills

Interpersonal skills

Data interpretation

Report writing

Decision making

Job description

Pinnacle Group is recruiting a Housing Assistant to provide comprehensive support and administration for regional housing services. The role involves planning, scheduling and monitoring Housing Officer appointments, with a hybrid working pattern and some travel.

The successful candidate will operate in a fast-paced housing management environment, producing clear reports and handling complex issues while liaising with managers and stakeholders.