Hybrid Community Housing Assistant

Home Group; Billingham; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

34 days leave

Health cash plan

Discounts on shops and services

Instant pay access with Stream

Training and development

Job summary

Home Group in Teesside, County Durham and North Yorkshire is seeking a Housing Support role to provide face-to-face customer service, build links with communities, and support managers to improve neighbourhoods. The role combines fieldwork with office tasks in a hybrid pattern.

You will spend time on estates, handle compliance, liaise with contractors, perform safety checks, and manage admin tasks while maintaining responsive service to residents.

Qualifications

• Knowledge of delivering excellent customer service and resolving queries.
• Experience working with diverse communities and partners.
• Understanding of housing management processes and housing law is advantageous.

Responsibilities

• Be visible and proactive on estates to build links with communities.
• Support housing managers with patches to improve neighbourhoods.
• Handle tasks like compliance cases, liaising with contractors, grounds maintenance, and cleaning; issue letters and perform system cleansing.
• Complete and record routine safety checks in buildings and communities.
• Keep admin up to date, including records, ordering and arranging payments for works.

Skills

Customer service

Collaborative work

Housing management knowledge

Tech-savvy

Independent working

Housing law knowledge

Job description

Home Group in Teesside, County Durham and North Yorkshire is seeking a Housing Support role to provide face-to-face customer service, build links with communities, and support managers to improve neighbourhoods. The role combines fieldwork with office tasks in a hybrid pattern.

You will spend time on estates, handle compliance, liaise with contractors, perform safety checks, and manage admin tasks while maintaining responsive service to residents.