Housekeeper

Thwaites; Penrith; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality company in Penrith is seeking a detail-oriented Housekeeper to join its team. The ideal candidate will ensure guests enjoy immaculate rooms and exceptional services. Strong communication skills and the ability to work well under pressure are essential. Responsibilities include maintaining high hospitality standards and addressing guest feedback professionally. The role offers competitive pay and various employee benefits, providing an engaging work environment for growth and development.

Benefits

Competitive salary, negotiable based on experience

Stream - access to up to 40% of wages earned

28 days annual leave (increases to 33 after 5 years)

Health cash plan

Employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Qualifications

• Attention to detail and ability to meet targets.
• Strong communication and interpersonal skills.
• Ability to handle pressure and unexpected situations.

Responsibilities

• Provide high levels of hospitality.
• Respond to guest comments and issues professionally.
• Clean bedrooms to required standards within a set time frame.
• Follow hotel procedures at all times.

Skills

Detail-oriented

Great communication skills

Calm under pressure

Job description

We're looking for a detail orientated and passionate Housekeeper to join our Housekeeping team.

As a Housekeeper, you will work as part of a busy and vibrant team who ensure that all of our guests experience wonderful stays in immaculate rooms.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience


• Stream - the ability to access up to 40% of your wages as you earn them each week


• 28 days annual leave (rising to 33 days after 5 years)


• Health cash plan


• Generous employee discounts


• Employee Assistance Programme


• Enhanced maternity and paternity pay


• Apprenticeships available


• Life assurance


• Bespoke training programmes accessible to all


• An engaging & supportive work environment

Who are we looking for?

The standard of our bedrooms will leave a lasting impression on our guests. As a Housekeeper, you will need to have a keen eye for detail and enjoy meeting targets.

You'll have great communication skills and be comfortable interacting with your team and guests in a warm and courteous manner.

You will need to be calm under pressure, reacting effortlessly to unexpected circumstances, taking challenges in your stride.

If you are passionate about providing high standards and a great guest experience, are a strong communicator and provide service with a smile then this could be the Housekeeper role for you.

Your day to day as a Housekeeper;

• Providing the highest level of hospitality


• Responding to guest comments and issues in a professional manner and rectifying any problems as soon as possible


• Cleaning of bedrooms to required standards within a set time frame


• Ensuring hotel procedures are followed at all times