Housekeeper

Langdale Chase; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury lakeside hotel is seeking an experienced Housekeeper to deliver exceptional housekeeping standards in a five-star environment. Your responsibilities will include the presentation of guest bedrooms and public areas, ensuring cleanliness and timely maintenance reporting. The ideal candidate will have a keen eye for detail, strong communication skills, and passion for guest service, enabling them to create memorable experiences for visitors. In return, this role offers competitive pay, career progression, and numerous staff perks including discounts, leave allowances, and health plans.

Benefits

Competitive rate of pay, above NLW

Staff transport available

Access to up to 40% of wages anytime

Live out allowance of £3000 per year

28 days annual leave, rising to 33 days after 5 years

Enhanced maternity and paternity pay

Access to health cash plan

Long service awards including free meals and stays

Employee Assistance Programme

Discounted accommodation, food, and drinks

Pension and life assurance

Bespoke training programmes

Apprenticeships available

Supportive work environment

Qualifications

• Previous hands-on experience in housekeeping at a Four or Five-Star hotel is essential.
• Excellent eye for detail with a passion for providing warm hospitality.
• Ability to work well in a team setting.

Responsibilities

• Servicing and presenting guest bedrooms to a five-star standard.
• Completing turn down service as required.
• Reporting maintenance problems to the Head Housekeeper.
• Maintaining high levels of hygiene and health and safety standards.

Skills

Attention to detail

Strong communication

Team collaboration

Proactive approach

Education

Experience in a four or five-star hotel

Job description

We are looking for an experienced Housekeeper, reporting to the Head Housekeeper, to deliver an exceptional experience with respect of all aspects of housekeeping and customer service standards to the guests that visit our beautiful property located on stunning Lake Windermere. As Housekeeper you will be responsible for ensuring that the Hotel is cleaned to the highest pristine standard.

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

Your day to day;

• The servicing and presentation of guest bedrooms and public areas to a five star standard
• Completing turn down service when required
• Working in a neat and tidy manner
• Ensuring that any maintenance problems, stock shortages and defects are notified to the Head Housekeeper
• Ensuring that the laundry room is tidy and well stocked
• Assisting with the sorting of linen and linen porter responsibilities
• Reporting and recording any items of lost property
• Implementing and maintaining high levels of hygiene, and health & safety in all areas

Who are we looking for?

As an experienced Housekeeper, you will take pride in the delivery of exceptional housekeeping standards and guest service. You will have good previous hands-on experience working in a high quality Four or Five-Star hotel in a Housekeeping role. You will have an excellent eye for detail and a genuine passion for providing warm hospitality, always striving to exceed guest expectations. You will have strong communication skills, a proactive approach and have the ability to work well in a team to represent the Company and the hotel in a loyal, professional, and knowledgeable manner.

In return, we are offering a rewarding role with scope for career progression along with;

• Competitive rate of pay, above NLW
• Staff transport to support with pick up and drop off from local areas
• Stream - the ability to access up to 40% of your wages as you earn them each week
• Live out allowance of £3000 per year for full time employees
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment