Housekeeper

The Inn Collection Group; Alnwick; On-site; GBP 10,000 - 40,000; Full time

Job summary

A multi-award-winning pubs with rooms company in Alnwick is seeking a friendly and detail-oriented Housekeeper. You’ll be responsible for cleaning rooms to high standards and ensuring public areas are welcoming. The ideal candidate will be reliable, take pride in cleanliness, and contribute positively to the team. This position provides the flexibility to balance personal commitments, making it an excellent opportunity for those seeking a supportive work environment.

Benefits

Paid holiday on your birthday

Support from Lead-Inn development program

Paid breaks

50% off food at any Inns

Stay for £1 during Jan-Mar

1/3 off room bookings annually

£50 for same day bookings

15% off for loved ones

24/7 confidential support

Tips (tronc)

Contribution to charity scheme

Recognition as Best Pub Employer

Qualifications

• Reliable with a passion for cleanliness.
• Able to create comfortable spaces for guests.
• Detail-oriented and calm under pressure.

Responsibilities

• Clean rooms to high standards.
• Ensure public areas are clean and welcoming.
• Report maintenance issues promptly.
• Manage stocks of linen, towels, and room supplies effectively.

Skills

Attention to detail

Team collaboration

Reliability

Ability to work under pressure

Job description

Company Overview

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

Benefits

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too.
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (…that’s tips to me and you).
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

About The Inn

A silver award-winner in the North East England Tourism Awards, The Hog’s Head Inn in Alnwick takes its name from the tavern in the Harry Potter books and films. Located just a few minutes’ drive from Alnwick Castle, which featured as Hogwarts in the first two films, the inn is ideally positioned near The Alnwick Garden, Alnmouth, and the stunning Northumberland National Park, offering a wealth of attractions and natural beauty right on the doorstep.

You’ll Fit Right Inn

At The Inn Collection Group, we are pubs with rooms—not just any rooms, but pristinely kept spaces, prepared for each guest to enjoy an unforgettable stay. This high standard is made possible by our dedicated and skilled housekeeping teams.

Job Overview

A successful Housekeeper will be friendly and detail-oriented, able to remain calm under pressure and exceed guest expectations by responding promptly. As a key member of the Housekeeping team, you’ll work collaboratively, contributing to a positive and efficient work environment.

Responsibilities

Your duties will include cleaning rooms to our high standards, ensuring public areas are clean and welcoming, and promptly reporting maintenance issues. You’ll follow safety guidelines, work to create memorable visits for our guests and manage your stocks of linen, towels, and room supplies effectively.

Ideal Candidate

If you are reliable, have a passion for cleanliness, and take pride in creating comfortable spaces we think you’ll fit right inn… This role gives Victorija the flexibility to balance her family commitments. Watch Victorija’s video to learn more about our Housekeeping roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*