House Operations & Guest Experience Specialist

Future plc; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A respected charity organization in City of Westminster seeks a proactive House Assistant to ensure smooth daily operations. The role includes welcoming visitors, managing bookings, and supporting sustainability efforts within the House. Ideal candidates have customer-facing experience, strong communication skills, and the ability to work in a fast-paced environment. Join a supportive team that values empathy, collaboration, and making a positive impact on breast cancer care.

Benefits

Supportive team environment

Training for key responsibilities

Opportunities to grow skills

Qualifications

• Experience in a customer-facing or front-of-house role.
• Comfortable working in a fast-paced, dynamic environment.
• Experience with administration and record-keeping.
• Some experience with basic maintenance or housekeeping duties.

Responsibilities

• Open and close the House; perform daily checks.
• Provide a warm welcome to every visitor.
• Manage the main info@ inbox and booking calendars.
• Support and train volunteers.

Skills

Customer-facing experience

Team collaboration

Microsoft Outlook proficiency

Excellent communication skills

Time-management

Health and safety principles

Tools

Microsoft Word

Microsoft Excel

Job description

A respected charity organization in City of Westminster seeks a proactive House Assistant to ensure smooth daily operations. The role includes welcoming visitors, managing bookings, and supporting sustainability efforts within the House. Ideal candidates have customer-facing experience, strong communication skills, and the ability to work in a fast-paced environment. Join a supportive team that values empathy, collaboration, and making a positive impact on breast cancer care.